Customer Service

4 weeks ago

Anaheim, United States Southwest ToyotaLift Full time

**Great opportunity to join a thriving industry with a stable company that values it's employees and provides competitive pay and benefits**

As a Customer Service and Sales Representative (CSS) you are responsible for servicing customer accounts by providing product and service information; while resolving product and service issues. The CSS works cooperatively with Account Managers and other company personnel to grow existing accounts and create new accounts within an assigned territory. As a CSS, you will strive to meet or exceed monthly sales goals while ensuring the highest level of customer satisfaction.

**Responsibilities**:

- Build positive relationships with customers during frequent on-site visits with all accounts within the assigned territory.
- Cold call on all new accounts within the assigned territory to promote equipment, service, parts, aftermarket products, rentals, training, etc.
- Prepare, review and execute proposals, presentations and recommended coverage based on customer needs
- Quote and present shop/field via mechanic recommendations to customer
- Resolve product or service issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
- Increase customer utilization and purchase of PM (Planned Maintenance) program and service repair work for Toyota and non-Toyota equipment
- Monitor service completion on PM (Planned Maintenance) and FM (Full Maintenance) accounts to ensure 1st cycle is complete
- Manage internal CRM with accuracy
- Inspect lease return units and provide quote to the customer for repairs
- Follow-up with the customer when a ship unit arrives to the shop, provide progress repair update and provide customer with any additional service quote
- Manage and update Units in Operation (UIO) list
- Customer Satisfaction Program (CSP) work closely with the Marketing Manager to verify contact information prior to sending
- Conduct OSHA approved Operator Safety Training and Train the Trainer
- Maintain an updated Customer Training log-in sheet for Operator Safety Training
- Meet or exceed department and company monthly goals
- Accurately process customer orders, quotes or returns
- Perform any other duties and responsibilities requested by the CSS Manager and/or other department personnel to ensure customer
- 3 to 5 years sales experience within the industry preferred (or general aftermarket products)
- Must be customer-centric with the proven ability to work with patience and courtesy in customer relations
- Must be able to communicate effectively, both verbally and in writing with a high attention to detail
- Strong organizational skills and ability to multi-task
- Valid Drivers License/Acceptable Driving Record
- Excellent verbal and written communication/interpersonal skills
- Proficiency with MSWord, Excel Outlook and Industry reporting
- Personal attributes: Professional appearance and demeanor, commitment / dependability, integrity, attention to detail, problem solving
- Travel as required

**We value our Associates and offer competitive wages with great benefits such as**:

- Medical, dental and vision insurance
- Short
- and long-term disability coverage _(employer sponsored)_
- Basic Life insurance _(employer sponsored)_
- Voluntary Life insurance
- Flexible spending accounts
- 401k with a company match of 50% of your contribution (up to 6% of your current salary)
- Career development opportunities
- And much, much more

**Wage Range DOE: Base Salary $24k + commission with a 90 day guarantee

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