Customer Service Representative
3 weeks ago
Are you highly organized and enjoy a fast-paced work environment? Do you love the challenge of multitasking while being detail oriented? Are you passionate about providing excellent customer service? If so, we should talk.
We are Power Plus A multi-industry leader in providing power when you need it, where you need it through intelligent and efficient power solutions. We work with Fortune 500 companies across the country such as Amazon, Wal-Mart, Costco, and more. We’ve built a 35-year reputation for excellence through our commitment to developing our people, providing exceptional, relationship-based customer service, and giving back to the community. Our biggest differentiator is the quality of our people, and the working environment we create for them, which really has to be seen to be believed.
Benefits:
- Medical
- Dental
- Vision
- Training and mentoring
- 401(k) with matching
- Paid sick leave
- Paid vacation
SUMMARY
The Customer Service Representative is an administrative support position within the Digital Video Services division responsible for high-level customer support while managing surveillance cameras, video analytics, and field ticketing systems. This position involves independently handling operational tasks, addressing customer inquiries, and ensuring smooth field operations. This position requires an independent individual with a strong initiative, customer service skills, and who is a team player.
JOB RESPONSIBILITIES
- Serve as the primary point of contact for customers, providing high-level support and addressing inquiries and concerns promptly and professionally
- Independently manage surveillance cameras, video analytics, and field ticketing systems to ensure smooth operations and timely resolution of issues
- Proactively identify opportunities to improve customer service processes and implement solutions to enhance customer satisfaction
- Provide support to the team by assisting with customer inquiries, troubleshooting technical issues, and coordinating field activities as needed
- Maintain accurate records of customer interactions and equipment maintenance activities
- Stay updated on industry trends and best practices in surveillance technology and customer service to continuously improve performance
- Collaborate with the team to develop training materials and conduct training sessions for customers on surveillance equipment and field operations
- Assist with other duties and projects as assigned to support the overall success of the team and organization.
COMPETENCIES/REQUIREMENTS:
- High school diploma / GED
- One to two years’ experience in a customer service or administrative role, preferably in a technical or surveillance-related field
- Proficient in Microsoft Suite (Excel, Outlook, Word) and able to adapt to new technologies.
- Must be a motivated team player with a focus on delivering high-level support to customers and the team
- Strong initiative and ability to work independently
- Strong attention to detail and accuracy
- Excellent organizational and time management skills
- Knowledge of surveillance cameras, video analytics, and field ticketing systems is a plus
- Looking for a Saturday – Wednesday work schedule (Saturday and Sunday will be working remotely)
Hourly Pay Range: $18.00 - $25.00
If you’ve always wanted to really make a difference, have your contributions mean something, and work for a place where loyalty, integrity, and hard work still means something, we want to hear from you
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