Program Manager, Account Health Rating Product Team

3 weeks ago

Tempe, United States Amazon.com Services LLC Full time

3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

Trustworthy Shopping and Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, and Amazon from fraud, counterfeit, and abuse, as well as providing world‐class support, and building loyalty with Amazon's millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where we can contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.

This role requires working with business owners, product managers, and tech teams to define strategy, requirements, and responsibilities. This role will own resolving roadblocks for the team, providing program management, regular communication with leadership (including program updates), making tradeoffs, and balancing business needs within constraints.

Tempe, AZ, USA

Key job responsibilities
Conduct investigations into the specific use cases of Sellers to determine if they are being penalized or advantaged by the current AHR logic.

Analyze enforcement variations before and after AHR dial-ups and collaborate with AHS to gain insights and shape product logic.

Write deep dive documents summarizing investigations and proposing solutions.

Manage projects designed to improve operational and process efficiency, including accessing and analyzing data and working extensively with external teams.

Support teams in responding to, investigating, and managing incidents and escalations around AHR.

Use high-level judgment to own our most complex enforcement decisions.

Identify gaps and risks in Amazon's current mechanisms and policies and recommend solutions to product and policy-owning teams.

Effectively prioritize opportunities in an ambiguous environment.

Tempe, AZ, USA
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

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