Medical Support Assistant

2 weeks ago


Fort GreggAdams, United States US Military Treatment Facilities under DHA Full time

**Duties**:

- Direct interaction with patients via telephone seeking appointments.
- Provides instructions to patient on preparations required prior to appointments.
- Enters in-between encounters to patient's medical team as needed.
- Manage patient flow as patients present to Military Treatment Facility.
- Performs variety of receptionist, clerical and record keeping duties within various primary and specialty care clinics as needed based on daily staffing levels.
- Completes Defense Enrollment Eligibility Reporting System (DEERS) enrollment and demographics check, validation of health care plans, creation and modification of lifetime pharmacy encounters that enables the patient access to their medication.
- Assists with management of various clinics messaging and scheduling pools and Schedule Requests Work Queues.
- Queries caller as to the nature of request and schedules, reschedules, and cancels appointments of various primary care and specialty care clinics.

**Requirements**:
**Conditions of Employment**:

- Employees assigned to a medical treatment facility are required to be screened for applicable immunizations or pre-existing immunity based on occupational risk, regardless of job series.
- This position may be eligible for Situational/Ad-HOC Telework.
- This position may be eligible for Recurring or Situational Telework.
- Must be able to obtain and maintain Basic Life Support (BLS) Training and Certifications from the American Heart Association and the American Red Cross within 6 months of hire.

**Qualifications**:
**Who May Apply: US Citizens**
- **_Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors._**

**_Generalized Experience:_** One year of generalized experience equivalent to the GS-GS-04 grade level in the Federal service which includes performing clerical and/or receptionist duties such as monitoring, scheduling and rescheduling patients for treatment, initiating, assembling, and/or filing medical records.OR
- **_Education_**: Successful completion of four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. (Note: You must attach a copy of your transcripts.)
- OR
- **_Combination of Education and Experience:_** A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of by 60. Add the two percentages.**Education**:
**Additional information**:

- Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
- You will be required to provide proof of U.S. Citizenship.
- One year trial/probationary period may be required.
- Direct Deposit of Pay is required.
- Multiple positions may be filled from this announcement.
- Salary includes applicable locality pay or Local Market Supplement.
- If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
- Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.
- Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

**How You Will Be Evaluated**:
You will be evaluated for this job based on how well you meet the qualifications above.

If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
- Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.



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