Customer Service Associate
3 weeks ago
Roundy’s Supermarkets, Inc.
POSITION DESCRIPTION
POSITION TITLE: Customer Service Representative
REPORTS TO: Service Operations Manager/Store Director
- ____________________________________
PRIMARY OBJECTIVE:
Creates a positive shopping environment for customers and creates a positive working environment for employees. Resolves customer issues and concerns. Identifies and relays opportunities to Service Operations Manager to improve front end operations.
COMPANY WIDE RESPONSIBILITIES:
1.
Contributes toward ensuring a positive shopping environment for customers and a positive working environment for employees.
2.
Ensures proper product handling to control shrinkage and waste.
3.
Follows all company, store, and department policies and procedures.
4.
Complies with federal and state regulations.
ESSENTIAL RESPONSIBILITIES:
Essential responsibilities include but are not limited to:
1.
Ensures positive customer relations and satisfaction.
2.
Maintains a sense of urgency for all customer needs.
3.
Greets and thanks all customers providing prompt and courteous service.
4.
Ensures a positive work environment for all front end employees.
5.
Participates in the maintenance of a customer-oriented culture and delivers a high level of customer service. Anticipates customer needs and resolves issues in a manner that strengthens customer loyalty.
6.
Communicates customer issues to appropriate department; resolves.
7.
Manages front end operations to achieve financial goals.
a.
Meets or exceed sales, profit, and labor goals through effective cost control, efficient utilization of labor, strong customer service and shrink control.
b.
Determines work priorities and establishes work lists in order to consistently maintain adequate department conditions.
Job Description: Customer Service Representative
Page 1 of 4 Updated: 10/30/2008 11:11 AM
8.
Manages and enforces front end policies and processes..
a.
Ensures front end policies and procedures are known and adhered to, including proper product handling, proper tender and coupon handling, scanning error procedures, and price checks.
b.
Ensures prompt, accurate customer check-out and accurate bookkeeping and auditing.
c.
Ensures front end cleanliness, maintenance, and sanitation.
d.
Counsels employees as a result of procedure infractions.
e.
Ensures communication between front end and pricing coordinator on pricing/signage discrepancies.
9.
Performs the duties of the Service Operations Manager in her/his absence. (Exclusive of hiring and disciplinary actions.)
10.
Ensures that all front end employees adhere to company policies and procedures as well as local, state, and federal laws and regulations.
11.
Fluent in all service desk operations including bookkeeping.
a.
Completes voids, refunds, and daily cashier exception reports.
b.
Performs cash tender pickups, coin canister exchanges, till and coupon audits as outlined in company standard operating procedures.
12.
Fluent in all customer checkout transaction policies and procedures.
13.
Trains and coaches front end staff on policies, procedures, customer service, and job responsibilities.
14.
Communicates with Service Operations Manager concerning ongoing front end status, including successes, problems and planning.
15.
Communicates loss prevention situations with appropriate management and personnel.
16.
Encourages teamwork through cooperative interactions with co-workers.
17.
Other duties as assigned including but not limited to performing customer checkout transactions, stocking candy/gum racks, providing customer assistance in bagging groceries, parcel pick-up service, collection of carts and to provide support in maintaining clean and safe store conditions.
Job Description: Customer Service Representative
Page 2 of 4 Updated: 10/30/2008 11:11 AM
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
High school diploma or general education degree; one to six months related experience or training; or equivalent combination of education and experience.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence. Ability to effectively present information in one
- on-one and small group situations to customers, clients, and other employees of the
organization.
REASONING ABILITY
written or oral instructions. Ability to deal with problems involving a
-
Customer Service
3 weeks ago
Oconomowoc, United States Opportunities Full timeThis position is responsible for serving customers and government agencies via a call-center. RESPONSIBILITIES: Provide product and sales information Process sales orders Coordinate product delivery and installation Work independently and on teams to develop, improve and ensure customer satisfaction Support Sales team to increase sales and resolve product...
-
Bilingual Customer Service Specialist
1 month ago
Oconomowoc, United States The Sherwin-Williams Company Full timeCustomer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...
-
Customer Service Representative
4 weeks ago
Oconomowoc, United States CareerBuilder Full timeBenefits: Training & development Customer Service Representative Job Summary: Are you passionate about making a positive difference in customer's lives? Do you find it rewarding to help customers? Do you have a talent for understanding a customer's unique needs and finding a solution? If so, apply today! Job Description: Join the David Kaiser, American...
-
Customer Service Representative
1 month ago
Oconomowoc, United States DAVID KAISER INSURANCE AGENCY Full timeJob DescriptionJob DescriptionBenefits:Training & developmentBonus based on performanceFlexible schedulePaid time off Customer Service Representative Job Summary: Are you passionate about making a positive difference in customer's lives? Do you find it rewarding to help customers? Do you have a talent for understanding a customer's unique needs and...
-
Customer Service Representative
3 weeks ago
Oconomowoc, United States Sentry Equipment Full timeJoin us to be a part of an excellent customer experience! Collaborate with cell members to own the process of a focused list of parts. Responsible for streamlining these orders to improve both the employee and customer experiences. Provide personalized, easy, and consistent experiences every time with every customer! Sentry offers great benefits, including...
-
Customer Service Representative
2 weeks ago
Oconomowoc, United States Martinizing Green Cleaning Full timeMartinizing Green Cleaning is looking for qualified Customer Service Representatives. **Responsibilities to include**: - Take in cleaning from customers - Mark in cleaning using our POS software - Process orders & payments - Light bookwork - Help keep store clean, organized and stocked - Other duties as assigned by Manager Hours of operation are 8am to 6...
-
Customer Service Representative
3 weeks ago
Oconomowoc, Wisconsin, United States Martinizing Green Cleaning Full timeMartinizing Green Cleaning is looking for qualified Customer Service Representatives.Responsibilities to include: Take in cleaning from customers Mark in cleaning using our POS software Process orders & payments Light bookwork Help keep store clean, organized and stocked Other duties as assigned by ManagerHours of operation are 8am to 6 pm M-F and 8am-2pm on...
-
Customer Service Manager
3 weeks ago
Oconomowoc, United States Metro Market Full timeRoundy’s, Inc. POSITION DESCRIPTION POSITION TITLE: Customer Service Manager REPORTS TO: Store Director or Service Operations Manager - ____________________________________ PRIMARY OBJECTIVE: Manages front end operations in retail store to ensure positive customer relations and accurate, prompt checkout. COMPANY WIDE RESPONSIBILITIES 1. Contributes toward...
-
Customer Service Representative Oconomowoc
1 month ago
Oconomowoc, United States Ixonia Bank Full time** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO001188 Showing 1 location **Job Details** **Description** Ixonia Bank founded in 1918, is a locally-owned, independent community bank that provides a broad range of banking services to both business and private customers in the...
-
Customer Account Manager
1 month ago
Oconomowoc, United States Orbis Corporation Full timeJOB REQUIREMENTS: Menasha Corporation Employees, please log-in to your Workday account to apply for positions. ABOUT US (AND OUR EXCITING FUTURE) Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services...
-
sales floor associate
3 weeks ago
Oconomowoc, Wisconsin, United States Dollar Tree Full timeDollar Tree SUMMIT AVE [Retail Associate / Cashier / Team Member] As a Sales Floor Associate at Dollar Tree, you'll: Handle all sales transactions while operating assigned cash register; Maintain security of all cash; Maintain a high level of good customer service; Protect all company assets; Maintains a pleasant, friendly, cooperative attitude with...
-
Deli Associate- Full Time
4 weeks ago
Oconomowoc, United States Sendik's Food Markets Full timeWhy Sendik’s? If you’re motivated by fast-paced, team-focused, and customer-committed work, we want you! You’ll have the opportunity to do your very best every day with a company that champions extraordinary customer service and is dedicated to the community it serves. Be a part of an amazing team of people who have a passion for providing the best...
-
Popcorn Associate- Part Time
4 weeks ago
Oconomowoc, United States Sendik's Food Markets Full timeWhy Sendik’s? If you’re motivated by fast-paced, team-focused, and customer-committed work, we want you! You’ll have the opportunity to do your very best every day with a company that champions extraordinary customer service and is dedicated to the community it serves. Be a part of an amazing team of people who have a passion for providing the best...
-
Deli Associate- Full Time
1 month ago
Oconomowoc, United States tapwage Full timeWhy Sendik’s? If you’re motivated by fast-paced, team-focused, and customer-committed work, we want you! You’ll have the opportunity to do your very best every day with a company that champions extraordinary customer service and is dedicated to the community it serves. Be a part of an amazing team of people who have a passion for providing the best...
-
Deli Associate- Full Time
3 weeks ago
Oconomowoc, Wisconsin, United States tapwage Full timeWhy Sendik's?If you're motivated by fast-paced, team-focused, and customer-committed work, we want you You'll have the opportunity to do your very best every day with a company that champions extraordinary customer service and is dedicated to the community it serves. Be a part of an amazing team of people who have a passion for providing the best service...
-
Deli Associate- Full Time
1 month ago
Oconomowoc, Wisconsin, United States tapwage Full timeWhy Sendik's?If you're motivated by fast-paced, team-focused, and customer-committed work, we want you You'll have the opportunity to do your very best every day with a company that champions extraordinary customer service and is dedicated to the community it serves. Be a part of an amazing team of people who have a passion for providing the best service...
-
Technical Service Representative
3 weeks ago
Oconomowoc, United States Bruno Independent Living Aids, Inc. Full timeOverview: Serve customers via telephone call-center to provide product installation and service information. Perform troubleshooting diagnostics on company products and instruct customers on proper functioning by reviewing engineering drawings and dimensions. Work in a fast-paced environment and multi-task using computer software during customer discussions....
-
Retail Associate
3 weeks ago
Oconomowoc, United States Stein Garden Centers, Inc. Full timeJob DescriptionJob DescriptionPosition: AssociateAssociate- GardenAssociate- HomeSeeking general associate to work in multiple areas including guest services. Reports to: Store Manager, Assistant Store Manager, Department Lead Location: Oconomowoc, WI Type: Non-Exempt Summary: The position requires the enthusiasm to provide customers with an...
-
Customer Account Specialist
1 month ago
Oconomowoc, United States Silgan Containers Full timeJoin a winning culture where achievements are recognized & celebrated. This is Silgan Containers. The ideal candidate will work in the office five days a week, show an eagerness to learn, and pursue opportunities to grow within the company. What we offer you: An excellent salary determined by years of experience, education, unique skills,...
-
Customer Service Rep(02104)
1 month ago
Oconomowoc, United States Domino's Franchise Full timeJob DescriptionJob DescriptionJob DescriptionAt Domino's Pizza, we're searching for top candidates who are adaptable, self-motivated, and have passion for customer service. Learn and sharpen your business skills as a manager for Domino's Pizza by staffing your store, managing costs, and developing your team members all while in a fun and...
