Customer Service Representative/call Center no Sales

4 weeks ago


Dover, United States One Call Concepts, Inc Full time

**Customer Service Representative - **Inbound Calls Only, NO SALES - PERMANENT FULL-TIME POSITIONS ONLY (M-F, with shifts from 7a-5p) In Dover, Delaware

Remote/Home Positions Available (after training)

We are looking for dedicated full-time employees to staff our inbound contact center. One Call Concepts, Inc. provides both technical and emergency damage prevention services for a statewide organization. As a Customer Service Representative, you will assist excavators and utility companies in fulfilling underground facility locate requests through a variety of problem-solving techniques, including information collection, clarification, data analysis, research and validation.

We offer a competitive benefits package including:

- Excellent medical, dental and life insurance at VERY mínimal cost ($35/month for single coverage)
- Paid vacations/personal/sick time (PTO)
- 401(k) plan (with a 50% company match)
- Casual, friendly work environment
- Pay starting at $17/hour plus performance and attendance bonuses
- M-F hours only (after training), with 8-hour shifts between 7a-5p
- Bonus upon completion of training.

We’d like to add you to our team

We are an inbound communication service that accepts excavator and homeowner requests to have underground facilities (cable, phone, electric, gas, water, sewer, etc.) marked for excavation purposes to avoid damage to these facilities while digging.

Essential Job Functions
- Communicate effectively and create positive relationships with excavators, other CSRs, and supervisors.
- Question and process information quickly and accurately using outlined criteria applicable to the type of call being taken.
- Accurately read digital maps.
- Have excellent written and oral communication skills
- Provide efficient, effective and excellent service to customers at all times.
- Combine knowledge of our FREE service, good work ethic, effective time management skills, and human relations skills to meet performance standards.
- Demonstrate an interest in maintaining public safety.
- Ability to work effectively and independently in a home environment. (All training will be done in the office.)

Minimum Requirements
- High school diploma or GED.
- Excellent telephone tact and diplomacy.
- Proficiency in keyboarding/data entry--must be able to type 30+ wpm.
- Dedicated, quiet and secure at home workspace.
- Reliable high-speed internet.
- Must pass a criminal background check.

Pay: From $17.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k) matching
- Paid training
- Work from home

Experience level:

- No experience needed

Shift:

- 8 hour shift

Supplemental pay types:

- Bonus opportunities
- Yearly bonus

Weekly day range:

- Monday to Friday

Work setting:

- Call center
- In-person

People with a criminal record are encouraged to apply

Ability to Commute:

- Dover, DE 19901 (required)

Work Location: In person



  • Dover, United States Loan TIll Payday Full time

    Job Summary: We are seeking a Call Center REP to help process loans. **Duties**: - Inbound & Outbound Calls. - Texting customers. Qualifications: - Good knowledge of computers/web browsing - Good Phone Skills and a strong Customer Service Voice Looking to hire ASAP for our Newark Store. **Benefits**: - 401(k) matching - Paid time off Experience...


  • Dover, United States Broadview Animal Hospital Full time

    We are a growing organization, and thrilled to announce that we are expanding our talented team of Call Center Representatives. We are hiring a full-time position in our Dover and Milton, NH locations. Our Call Center Representatives are on the front lines helping our pet parents manage all their pet’s needs and are an essential part of the success of our...


  • Dover, United States Horizon Distributors Full time

    Pay: Up to $22/hr and up to $2,500 through our performance bonuses. Location: HORIZON Dover, FL - H819, 211 Pride Road, Tampa, FL 33619 The Company Horizon Distributors, Inc. (Horizon) is a wholly owned subsidiary of POOLCORP - the world's largest publicly traded distributor of swimming pool, landscaping and outdoor living products - which employs over 6,000...


  • Dover, United States Horizon Distributors Full time

    Pay: Up to $22/hr and up to $2,500 through our performance bonuses. Location: HORIZON Dover, FL - H819, 211 Pride Road, Tampa, FL 33619 The Company Horizon Distributors, Inc. (Horizon) is a wholly owned subsidiary of POOLCORP - the world's largest publicly traded distributor of swimming pool, landscaping and outdoor living products - which employs over 6,000...


  • Dover, United States GENERAL RV CENTER Full time

    Overview: The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation’s Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet...


  • Dover, United States The Panther Group Full time

    Call Center Representative The Customer Service Representative is responsible for all telephone account maintenance. The Customer Service Representative determines the accuracy of account information, and ensures all required information is provided Customer Service Representative, Customer Service, Representative, Retail, Staffing, Service


  • Dover, United States Bally’s Dover Full time

    DescriptionPrimary Responsibilities Supervises team of Contact Center Reservation Sales Agents and Lead Agents Provides essential training for all Contact Center Reservation Sales Agents and Lead agents Actively conducts standards test and provides on the spot feedback for Agents and Leads Assists in administration of scheduling, reporting, incentive...


  • Dover, Delaware, United States Bally's Dover Full time

    Primary ResponsibilitiesSupervises team of Contact Center Reservation Sales Agents and Lead AgentsProvides essential training for all Contact Center Reservation Sales Agents and Lead agentsActively conducts standards test and provides on the spot feedback for Agents and LeadsAssists in administration of scheduling, reporting, incentive programs productivity...


  • Dover, United States Bally’s Dover Full time

    DescriptionPrimary Responsibilities Assumes role of Reservation Sales Agent Monitors the number of calls in que to minimize the number of abandoned calls May assist with scheduling and coordinating break schedule for Agents Observes Agent performance providing timely & effective feedback Displays fair treatment with respect to agent feedback and produce...


  • Dover, United States Bally's Corporation Full time

    Primary Responsibilities:Assumes role of Reservation Sales Agent Monitors the number of calls in que to minimize the number of abandoned calls May assist with scheduling and coordinating break schedule for Agents Observes Agent performance providing timely & effective feedback Displays fair treatment with respect to agent feedback and produce documentation...


  • Dover, United States Bally's Corporation Full time

    Description Primary Responsibilities: Assumes role of Reservation Sales Agent Monitors the number of calls in que to minimize the number of abandoned calls May assist with scheduling and coordinating break schedule for Agents Observes Agent performance providing timely & effective feedback Displays fair treatment with respect to agent feedback and produce...


  • Dover, Delaware, United States Bally's Dover Full time

    Primary ResponsibilitiesAssumes role of Reservation Sales AgentMonitors the number of calls in que to minimize the number of abandoned callsMay assist with scheduling and coordinating break schedule for AgentsObserves Agent performance providing timely & effective feedbackDisplays fair treatment with respect to agent feedback and produce documentation as...


  • Dover, United States TEKsystems Full time

    Description: The Customer Care Representatives help fuel the company's growth by providing a great customer experience. The team there is well known by their customers for the top-notch level of service provided. These positions are for the Building Products division. Job Duties- Prioritize incoming workflow - 80-100 calls per day- Assist callers with...


  • Dover, United States TEKsystems Full time

    Description: The Customer Care Representatives help fuel the company's growth by providing a great customer experience. The team there is well known by their customers for the top-notch level of service provided. These positions are for the Kitchen & Bath division. Job Duties Prioritize incoming workflow - 80-100 calls per day Assist callers with the...


  • Dover, United States TransCore Full time

    Job Details Description TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our Production Team in Dover, Delaware. Summary:  Under the direction of the Production Customer Service Supervisor/Lead, the...


  • Dover, United States TransCore Full time

    Job Details Description TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our Production Team in Dover, Delaware. Summary:  Under the direction of the Production Customer Service Supervisor/Lead, the...


  • Dover, United States Collective Event Group Full time

    **Job Summary** Collective Event Group at Dover (previously Dover Tents & Events) is one of the largest event rental companies in Delaware. We serve the needs of a wide variety of customers - from commercial, residential, municipal and specialized service industries, to weekend do-it-yourselfers. At Collective Event Group, we aspire to provide professional...


  • Dover, United States Bally’s Dover Full time

    DescriptionMajor FocusTo ensure all hotel room reservations for Bally Corp. are handled in a professional and courteous manor.Essential Functions Customizes guest experience by coordinating and reserving room accommodations, redeeming available offers specific to player profile. Ability to lead the call without impacting actually listening to the voice of...


  • Dover, United States VCA Animal Hospitals Full time

    Client Service Representative **We are looking for you!** Our ideal candidate will genuinely enjoy working with animals and their owners and want to be part of a fun, interactive team. Good communication skills and the ability to multi-task while maintaining a good sense of humor are encouraged. Our nurturing team approach will help anyone interested in...


  • Dover, United States Transcore, LP Full time

    **TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our team in Dover, Delaware.** **Summary**:Under the direction of the Customer Service Supervisor/Lead, the Customer Service Representative will be responsible for quality service and providing accurate information to customers. The CSR is...