![One Call Concepts, Inc](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative/call Center no Sales
4 weeks ago
**Customer Service Representative - **Inbound Calls Only, NO SALES - PERMANENT FULL-TIME POSITIONS ONLY (M-F, with shifts from 7a-5p) In Dover, Delaware
Remote/Home Positions Available (after training)
We are looking for dedicated full-time employees to staff our inbound contact center. One Call Concepts, Inc. provides both technical and emergency damage prevention services for a statewide organization. As a Customer Service Representative, you will assist excavators and utility companies in fulfilling underground facility locate requests through a variety of problem-solving techniques, including information collection, clarification, data analysis, research and validation.
We offer a competitive benefits package including:
- Excellent medical, dental and life insurance at VERY mínimal cost ($35/month for single coverage)
- Paid vacations/personal/sick time (PTO)
- 401(k) plan (with a 50% company match)
- Casual, friendly work environment
- Pay starting at $17/hour plus performance and attendance bonuses
- M-F hours only (after training), with 8-hour shifts between 7a-5p
- Bonus upon completion of training.
We’d like to add you to our team
We are an inbound communication service that accepts excavator and homeowner requests to have underground facilities (cable, phone, electric, gas, water, sewer, etc.) marked for excavation purposes to avoid damage to these facilities while digging.
Essential Job Functions
- Communicate effectively and create positive relationships with excavators, other CSRs, and supervisors.
- Question and process information quickly and accurately using outlined criteria applicable to the type of call being taken.
- Accurately read digital maps.
- Have excellent written and oral communication skills
- Provide efficient, effective and excellent service to customers at all times.
- Combine knowledge of our FREE service, good work ethic, effective time management skills, and human relations skills to meet performance standards.
- Demonstrate an interest in maintaining public safety.
- Ability to work effectively and independently in a home environment. (All training will be done in the office.)
Minimum Requirements
- High school diploma or GED.
- Excellent telephone tact and diplomacy.
- Proficiency in keyboarding/data entry--must be able to type 30+ wpm.
- Dedicated, quiet and secure at home workspace.
- Reliable high-speed internet.
- Must pass a criminal background check.
Pay: From $17.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k) matching
- Paid training
- Work from home
Experience level:
- No experience needed
Shift:
- 8 hour shift
Supplemental pay types:
- Bonus opportunities
- Yearly bonus
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
People with a criminal record are encouraged to apply
Ability to Commute:
- Dover, DE 19901 (required)
Work Location: In person
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