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Call Center Representative

3 months ago

Dover, United States Broadview Animal Hospital Full time

We are a growing organization, and thrilled to announce that we are expanding our talented team of Call Center Representatives. We are hiring a full-time position in our Dover and Milton, NH locations.

Our Call Center Representatives are on the front lines helping our pet parents manage all their pet’s needs and are an essential part of the success of our organization. If you are passionate about helping others and have a deep love for animals, this just might be the perfect role for you
- **Why Broadview?**_

Not only does Broadview take special interest in the growth and development of all of our employees, but we work hard to create and maintain a positive work environment that fosters collaboration and teamwork. We also take great measures to help our employees achieve a healthy work life balance by offering unique schedules that compliment both personal and family requirements.

**Broadview Animal Hospital **proud to be AAHA accredited, and privately owned and operated by compassionate, and family minded individuals. We provide full-service small animal general medicine, surgery, orthopedic, theriogenology, behavioral, and urgent care services. We are located between the beautiful White Mountains and scenic coastline of New Hampshire. We are proud to have been providing quality care with compassion for nearly 40 years to pet owners of the greater seacoast area.

All of our locations welcome all types of patients in our practices. We see dogs, cats, ferrets, rabbits, reptiles, and pocket pets. We are progressive in our knowledge, techniques, and protocols while maintaining top-notch equipment (cloud-based record system, digital radiography, therapy laser, ultrasound, endoscopy, laparoscopy/arthroscopy, and a new in-house laboratory).

**Essential Job Functions**:

- Client education
- Answer calls
- Scheduling/rescheduling appointments
- Problem solving
- Communicating with doctors to get answers to pet parent’s questions or concerns
- Approve online prescriptions
- Communicate with insurance companies
- Transfer/intake medical records

**Qualifications: (You MUST meet these qualifications to be considered)**:

- In order to qualify, you _**must have**_ a minimum of 2 years of experience in a customer service role _**in addition**_ to experience working in a veterinary hospital, working as a receptionist or a call center representative for a human medical or dental facility, or working in a doggy daycare/kennel.

**Must be proficient in the following skills**
- Excellent customer service skills
- Superior phone etiquette
- Able to multitask
- Patience
- Strong communication skills
- Excellent time management skills
- Able to problem solve
- Organization

We offer competitive pay, and great benefits such as paid time off, paid sick time, paid holidays, shift differential for any weekend time worked, medical and dental/vision, 401K contributions, a generous employee pet discount, CE allowances, flexible scheduling, wardrobe allowance, and so much more

Expected hours: 38 - 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Work Location: In person