Assistant Manager

5 days ago

Secaucus, United States Dave’s Hot Chicken- Management Full time

**Dave’s Hot Chicken - Assistant Manager**

The co-founder, Dave, a chef trained in Thomas Keller’s Bouchon restaurant organization came up with a simple process: take the best quality chicken, prepare the chicken in a proprietary brine, and after deep frying; top the most tender chicken in the world with one of seven signature spice blends.

**Summary**
The Assistant Manager supports the Assistant General Manager & General Manager in the daily responsibilities required to keep the business running smoothly. The Assistant Manager directs employees and ensures that work is being completed in a timely and effective manner.

**Duties**
The Assistant Manager ensures that Shift Leaders and Team Members are performing their job responsibilities and meeting
expectations in all areas of their job.

**In addition, they**:

- Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
- Communicate to their immediate supervisor when additional training guidance and practice is needed
- Effectively and consistently conduct and/or ensure that required Ops Walks and Q&A checks to correct areas of opportunity
are being completed
- Ensure that shift schedules are organized for Team Members and monitor attendance, tardiness and time off
- Assign duties to specific employees based on role and skills
- Understand how each job responsibility impacts guests, employees, and overall restaurant operations
- Ensure Shift Leaders & Team Members work together with their co-workers to prepare items on the Dave’s Hot Chicken
menu while following cooking instructions, safety procedures, and sanitary requirements
- Ensure restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping and mopping floors,
washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms
- Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy
- Maintain a neat and tidy appearance by wearing a uniform and adhering to the uniform policy
- Are performance-oriented and performance driven; understand performance expectations and are aware of performance
results
- Provide direction/supervision/ feedback for Shift Leaders & Team Members to maintain levels of high productivity and
team morale
- Communicate Shift Leader & Team Member work performance to the restaurant management team and appropriately
address performance issues
- Train, schedule and manage employees in daily tasks
- Balance cash drawers and prepare cash deposits as assigned by the restaurant management team
- Assist the Assistant General Manager & General Manager as directed
- Abide and enforce to the rules and direction given by the restaurant management team

**Job Expectations**
The Assistant Manager is expected to be consistent with and supportive of the restaurant’s business plan.

**In addition, they**:

- Effectively plan, organize, and implement all daily operational routines and activities alongside the Shift Leader
- Ensure all required administrative duties and daily paperwork including required checklists are completed
- Supervise and perform closing and/or opening activities as directed by the restaurant management team
- Establish an environment of trust to ensure honest, open, and direct communication
- Role model and set a positive example for the entire team in all aspects of business and personnel practices
- Follow all company guidelines for food and cash controls; follow all cost control guidelines to maintain and minimize
restaurant costs; properly uses all products, supplies, and equipment facilities
- Ensure that they and all Shift Leaders & Team Members abide by company policies and directives
- Support the goals, decisions, and directives of the restaurant management team and is not insubordinate
- Contribute to the restaurant’s success by accomplishing the expected work during each shift consistently
- Communicate effectively with Shift Leaders, Team Members and management to resolve any
interpersonal issues as needed

**Requirements**:

- Current student or high school diploma/GED preferred
- Must be at least 18 years old and fluent in English
- Certified in all stations following the DHC Training Program
- Flexibility to work nights, weekends, and holidays
- Ability to stand for long periods of time and work in a fast-paced environment
- Positive attitude while conducting any and all duties
- Commitment to guest satisfaction
- Effective communicator with co-workers and the restaurant management team

**Transportation & accessibility**:

- Must have reliable transportation to work, a driver’s license and proof of insurance
- Must have telephone or other reliable method of communicating with supervisor and co-workers

**Hours**:

- Must be able and willing to work flexible hours including opening and closing shifts
- This includes working weekends/nights and holidays whenever necessary

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