Customer Service Representative

4 weeks ago


Annapolis, United States Collabera Full time

Description

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Customer Service Representative

Contract: Annapolis , Maryland, US

Salary: $24.00 Per Hour

Job Code: 349792

End Date: 2024-06-23
Days Left: 24 days, 3 hours left

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Primary Responsibilities:
  • Handle incoming calls and ascertain if the call is of a customer service or technical nature.
  • Open call and trouble tickets in our ticketing system database for all incoming inquiries.
  • Process and/or forward technical problems to field technicians or on-call engineers as appropriate for resolution.
  • Track open trouble tickets to resolution.
  • Interface with Operations Center personnel, customers technicians and management.
  • Troubleshoot/configure airport devices used for the management of air passenger baggage.
  • Provide excellent customer service and support for all customer contacts.
  • Demonstrate strong customer service and communications skills - both written and verbal good computer skills, good problem-solving skills, good multi-tasking skills and ability to work independently.
  • Demonstrate basic understanding of digital communications and network environment.
  • Demonstrate excellent customer service skills, outstanding phone skills, good typing skills.
  • Demonstrate strong analytical and effective problem-solving skills.
  • Be able to work in a 24x7 operations environment and willing to work a rotating shift schedule.
Job Requirement
  • Help Desk
  • IT Technician
  • Customer support
  • IT
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Divyani Balone
  • divyani.balone@collabera.com


Apply Now

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