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Customer Service Representative
4 months ago
Description
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Customer Service Representative
Contract: Annapolis , Maryland, US
Salary: $24.00 Per Hour
Job Code: 349792
End Date: 2024-06-23
Days Left: 28 days, 3 hours left
Apply
Primary Responsibilities:
- Handle incoming calls and ascertain if the call is of a customer service or technical nature.
- Open call and trouble tickets in our ticketing system database for all incoming inquiries.
- Process and/or forward technical problems to field technicians or on-call engineers as appropriate for resolution.
- Track open trouble tickets to resolution.
- Interface with Operations Center personnel, customers technicians and management.
- Troubleshoot/configure airport devices used for the management of air passenger baggage.
- Provide excellent customer service and support for all customer contacts.
- Demonstrate strong customer service and communications skills - both written and verbal good computer skills, good problem-solving skills, good multi-tasking skills and ability to work independently.
- Demonstrate basic understanding of digital communications and network environment.
- Demonstrate excellent customer service skills, outstanding phone skills, good typing skills.
- Demonstrate strong analytical and effective problem-solving skills.
- Be able to work in a 24x7 operations environment and willing to work a rotating shift schedule.
- Help Desk
- IT Technician
- Customer support
- IT
- Recruiter
- Phone
- Divyani Balone
- divyani.balone@collabera.com
Apply Now
