Manager Strategic Sales

3 weeks ago

Waterbury, United States EVERSOURCE Full time

Role and Scope of Position:
This position is responsible for managing all activities of the Customer Thermal Solutions Strategic Sales and Account Management organization. This position ensures efficient and effective coordination of customer service issues between the Company and its strategic customers. This position also ensures the profitable growth and retention of the gas distribution customer base, introduction of new services and/or technologies to strategic customers and value-added services revenue. Contributes to the Company by continually improving the Company’s competitive position.
This is a Hybrid position. The first three months will be full-time in the office.

**Essential Functions**:

- Develops and implements the strategic plan for the department which addresses customer service, sales activities, gas marketing plan, corporate initiatives and process improvements.
- Implements Company policies and procedures including line extensions, rate terms and conditions, pole attachments, load and revenue estimation, supplier terms and conditions.
- Develops and implements Company policies and procedures to ensure high quality working relationships with gas customers.
- Participates on, and leads, cross-functional teams designed to improve customer service, operational efficiency and profitable revenue growth and maintains effective working relationships with other departments such as Billing, Metering, Call Center, Corporate Relations, Engineering and Construction.
- Works cross functionally to manage and improve all Customer Thermal Solutions sales customer service activities. These include new customer connections, corporate positioning, customer service, demand side management (DSM), new service offerings and other value-added services.
- Selects, assigns, establishes goals, motivates, coaches and develops Customer Thermal Solutions Sales & Marketing employees.

**Technical Knowledge/Skill/Education/Licenses/Certifications**:

- Technical Knowledge/Skill:_
- Requires excellent verbal and written communication skills, strong interpersonal and management skills and strong business acumen.
- Requires technical knowledge of gas distribution systems.
- Requires knowledge of Company policies and procedures.
- Proficient in use of Salesforce CRM
- Education_:

- Bachelor’s Degree in Marketing, Engineering, Business Administration, related discipline or equivalent experience
- Master’s Degree preferred
- Experience_:

- Minimum of ten (10) to twelve (12) years in marketing, sales or general business management
- Gas experience preferred

**Compensation and Benefits**:

- Eversource offers a competitive total rewards program. The salary range for this position is $13260.00 to $146950.00, plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of benefits.

**Working Conditions**:

- Work is performed primarily in an office environment which requires standing, sitting, walking, climbing stairs, writing, typing and communicating. Job can require visits to customer sites which may include driving.
- Must be available to work emergency restoration assignment as required.
- Must be available to travel between MA/CT/NH as necessary.

**Mental Aspects**:

- Work includes presenting, evaluating, interpreting, organizing, analyzing and presenting.
- This role works in an environment that often requires the performance of multiple simultaneous activities, where deadlines need to be met and work is performed under pressure while involving significant business commitments and results.

**Leadership Behaviors/Competencies**:

- Set and Communicate Direction and Priorities_
- Cascade and translate strategies into action plans.
- Communicate goals and priorities (company, department, team); ensure line of sight
- Drive accountability/monitor progress
- Communicate, communicate, communicate
- Build Trusting Relationships_
- Role model honesty and integrity in all communication and actions
- Balance “getting results” with concern for individual needs
- Have honest dialogue with employees; get to know them
- Track commitments and follow-up
- Manage and Develop People_
- Create individual development plans with direct reports
- Set realistic performance objectives
- Give ongoing, honest feedback; coach for success
- Differentiate performance and provide rewards and recognition
- Foster Teamwork and Cross-functional Collaboration_
- Surface and address competing goals
- Encourage cooperation/remove obstacles between functions
- Conduct teambuilding/development processes
- Encourage collaboration
- Guide team in translating organizational goals into day-to-day work
- Create a Diverse, Inclusive Workforce_
- Involve employees/seek input in decision making, on continuous improvement ideas and change
- Diversify staff, where possible, in hiring/promotions
- Seek opportunities to utilize diverse suppliers
- Lead Change_
- Exhibit a “can-do” attitude to successfully

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