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Scale Customer Success Manager
2 weeks ago
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals.
Our team is growing and we are looking for a CSM to join our team in our NYC office, support our customers, retain them, and help them grow by leading initiatives and collaborating with different stakeholders.
- **About The Role**:
- Follow the Scale practices and strategy for each customer based on data analysis and the customer's needs
- Identify, design, and being able to achieve the customer's goals in a short-term relationship
- Excel in an ever-evolving space by creating detailed strategies and clear work plans to result in business success for your client portfolio
- Be a role model, sharing client success methodology with members of your immediate team as well as cross-department.
- Represent the voice of the customer and influence the product development roadmap.
- Partner with Consulting and Product teams to ensure the customers' retention and maximize the account potential and experience
**Your Experience & Skills**:
- 2+ years of B2B customer success, account management, or consulting experience working with accounts of various sizes. Advantage: Experience working with a large portfolio of customers (+100)
- High prioritization skills and process orientation
- Context switching - manage different (multiple) accounts at different stages in the life cycle
- Ability to embrace the mindset of continuous improvement and actively contribute to the CS processes and practices
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- Ability to take initiative and adapt
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
- BA or BS degree
Visa sponsorship for this role is currently not available.
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