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Customer Success Manager

4 months ago

New York, United States Dreamdata Full time

About Dreamdata

Dreamdata is the industry leader in B2B marketing attribution, optimization and automation. Founded by ex-Trustpilot (TRST:LSE) product and engineering leaders starting in 2019 after building the platform internally, Dreamdata is now taking on the complex world of B2B marketing by storm by helping marketing leaders optimize and connect their efforts across all marketing channels to real revenue, something that wasn't fully possible until now.

With product market fit achieved, Dreamdata is experiencing over 100% YoY growth. To maintain this momentum, we are expanding our team to further empower our customers and ensure their success. This is where you come in. We are scaling our team in New York and are seeking a founding Customer Success Manager for our new US office.

The Opportunity

As a Customer Success Manager at Dreamdata, you will shape the success journey for our customers. This position is perfect for individuals passionate about customer success and data-driven results, offering the opportunity to help companies solve their most challenging data problems. You will also become an expert on the Dreamdata platform and its integrations, supporting both existing customers and the sales team during pre-sales. If you are excited about this opportunity, you might be the Customer Success Manager we are looking for

Please note, this is a non-commercial role focused on being a strategic advisor, driving adoption and usage and involves some technical acumen as well as marketing knowledge.

Requirements

Here's what we are looking for:

  • 5+ years of experience as a CSM within B2B SaaS, preferably MarTech or Big Data
  • Proven track record of driving results for your customers and your company
  • A strategic approach to customer management, w/ strong business acumen
  • Ability to navigate complex organizations to accelerate product adoption, influence collaboration and evangelize opportunities for growth.
  • Entrepreneurial mindset. You will be the founding CSM and will have to wear many hats, all while operating independently
  • SQL and JavaScript skills would be a significant advantage.
  • This is a hybrid role, in office at our Midtown Manhattan location Tuesday, Wednesday and Thursday each week. No exceptions for a full time remote environment.
Benefits

Benefits:
  • Base Salary of $120,000 w/ Customer Retention Bonus up to $30,000
  • Health/Dental/Vision Insurance 100% Covered
  • Equity
  • The excitement of helping to build and launch a rocket ship