Manager, Customer Success

1 week ago

New York, United States Perchwell Full time

Location
- New York Office

Type
- Full time

Department
- Customer Success

Compensation

$95K - $130K - Offers Equity

**Who We Are**

Perchwell is the premier workflow software and data platform for real estate professionals and consumers. Based on the industry’s foundational data, Perchwell builds a modern software suite to empower real estate professionals to do their best work, provide differentiated service to their clients, and grow their businesses.

Backed by Founders Fund, Lux Capital, and some of the country’s leading Multiple Listing Services (MLSs), Perchwell builds next generation workflow software/data products for the multi-trillion dollar residential real estate industry. Perchwell is the first new entrant to come to market in decades and is currently scaling its best-in-class platform.

**The Position**:
Perchwell is looking for a talented and experienced Manager, Customer Success to lead a team and manage their own client relationships. As an expert on Perchwell’s product, you’ll advise our customers on best practices and provide the highest level of service and guidance to make them successful and ensure customer satisfaction. You are a self-starter, resourceful, detail-oriented, highly organized, and you have a strong desire to build in a rapidly scaling SaaS company.

This role will be based out of Perchwell’s NYC Office in Soho, Manhattan 5 days/week.

**In This Role, You'll Get To**:
**Be a Customer Success Leader**: You'll oversee the entire customer lifecycle for your assigned accounts, ensuring their ongoing satisfaction and retention. You'll also have the opportunity to develop and mentor a team of 2 Customer Success Managers (CSMs) and 2 Customer Support Specialists, fostering a collaborative and high-performing environment-
**Champion the Perchwell Platform**: As a product expert, you'll be a trusted advisor to your clients, providing best-practice recommendations and ensuring they're using Perchwell to its full potential. You'll also work closely with internal teams like Product, Operations, and Engineering to translate customer feedback into actionable insights that enhance the platform-
**Communicate Effectively**: Exceptional communication is key You'll be responsible for maintaining clear and consistent communication with your clients throughout the entire process, from identifying and documenting technical issues to collaborating on solutions and ensuring timely resolution. In addition, you'll leverage your strong presentation skills to deliver engaging reports and presentations. You'll also conduct in-person meetings and training sessions with NYC brokerages, further solidifying our presence in the real estate industry-
**Be a Part of Something Bigger**: You'll have the opportunity to collaborate across departments using tools like Hubspot and Jira, fostering a truly cohesive and customer-centric approach within Perchwell. Additionally, you'll partner with your CSM team to prepare onboarding materials for users and beta testers of new MLS integrations**We're Looking For Someone Who**:
- Has 4+ years of experience in Customer Success Management (CSM), Operations or Account Management, ideally within complex B2B SaaS environments-
- 2+ years as a people manager with a passion for building high-performing teams through coaching and collaboration-
- Understands the unique challenges and goals of real estate professionals, including brokers, agents, and MLS admins. You can build rapport and speak their language, ensuring they feel heard and valued-
- Has a passion for driving client success. You have proven experience thinking creatively in how to create value for customers and proactively deepen relationships-
- Has an intrinsic curiosity and love of learning, as our startup culture embraces change and our complex software requires continuous exploration-
- Is a strong communicator, both written and verbal, with excellent presentation skills-
- Thrives in a fast-paced, deadline-driven environment and embraces a "can-do" attitude-
- Is flexible, coachable, and willing to adapt to changing priorities**Salary**:
The compensation for this position is $95,000- $130,000 base salary + equity + benefits.

  • Customer Success Manager

    4 weeks ago

    New York, United States Artemis Talent Group Ltd Full time

    Customer Success Manager Location: New York Salary: Up to $170,000 depending on experience Skills : Customer Success, Customer Retention, Relationship Management, Account Management, Up-Selling, Cross-Selling, Compliance, Regulatory Reporting, Trade Surveillance, Market Surveillance, Communication Surveillance Artemis Talent have partnered with a Regulatory...

  • Customer Success Manager

    3 weeks ago

    New York, United States Thoughtly Full time

    **Customer Success Manager**: **Location**: Remote or Hybrid (Greenwich Village, NYC) **JOIN US IN BUILDING THE FUTURE OF AI AGENTS.** Hi - we're Thoughtly, the easiest way for businesses to build AI agents to handle their phone calls. We're backed by top investors and partners from New York to San Francisco. This is your opportunity to work at a...

  • Customer Success Manager

    1 week ago

    New York, United States Thoughtly Full time

    Job DescriptionJob DescriptionCustomer Success ManagerLocation: Hybrid (Greenwich Village, NYC)JOIN US IN BUILDING THE FUTURE OF AI AGENTS.Hi 👋 – we're Thoughtly, the easiest way for businesses to build AI agents to handle their phone calls. We're backed by top investors and partners from New York to San Francisco. This is your opportunity to...

  • Customer Success Manager

    1 month ago

    New York, United States EXPLO Full time

    Customer Success Manager Explo is looking for a Customer Success Manager to help manage and expand current accounts, while building the foundation for our Customer Success Organization as the first Customer Success hire at the company. You should be passionate about working with customers, have a interest in developing processes, and potentially building a...

  • Customer Success Manager

    3 weeks ago

    New York, United States EXPLO Full time

    Customer Success Manager Explo is looking for a Customer Success Manager to help manage and expand current accounts, while building the foundation for our Customer Success Organization as the first Customer Success hire at the company. You should be passionate about working with customers, have a interest in developing processes, and potentially building a...

  • Customer Success Manager

    3 weeks ago

    New York, United States Thoughtly Full time

    Job DescriptionJob DescriptionCustomer Success ManagerLocation: Remote or Hybrid (Greenwich Village, NYC)JOIN US IN BUILDING THE FUTURE OF AI AGENTS.Hi 👋 – we're Thoughtly, the easiest way for businesses to build AI agents to handle their phone calls. We're backed by top investors and partners from New York to San Francisco. This is your...

  • Manager, Customer Success

    4 days ago

    New York, United States Dashlane Full time

    **About Dashlane** Dashlane's mission is to make security simple for millions of organizations and their people. We empower businesses of every size to protect company and employee data while helping everyone easily log in to the accounts they need—anytime, anywhere. Over 17 million users and 20,000 businesses in 180 countries use Dashlane for a faster,...

  • Customer Success Manager

    4 weeks ago

    New York, United States Trace One Full time

    Trace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new markets. Serving more...

  • Customer Success Manager

    3 weeks ago

    New York, United States Trace One Full time

    Trace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new markets. Serving more...

  • Customer Success Manager

    2 weeks ago

    New York, United States Trace One Full time

    Trace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new markets. Serving more...

  • Customer Success Manager

    1 month ago

    New York, United States Trace One Full time

    Trace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new markets. Serving more...

  • Customer Success Manager

    3 weeks ago

    New York, United States Trace One Full time

    Trace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new markets. Serving more...

  • Customer Success Manager

    3 weeks ago

    New York, United States Integral Ad Science Full time

    We're looking to hire a passionate and motivated Customer Success Manager to lead satisfaction, retention, adoption, operations and revenue efforts across Integral Ad Science's partners. You will drive our approach to account success. You will be at the heart of our customer operations and a crucial part of our Customer Success team. **What You'll Do**: -...

  • Customer Success Manager

    3 weeks ago

    New York, United States PermitFlow Full time

    **About PermitFlow**: We’ve raised $5.5m+ led by Initialized Capital, Y Combinator, and the founders and executives from Zillow, PlanGrid, Thumbtack, Opendoor, Bluebeam, Uber, Twitter, HubSpot, Procore, Yelp, Brex, and more. Our team is remote first and consists of architects, structural engineers, permitting experts, and workflow software specialists,...

  • Customer Success Manager

    7 days ago

    New York, United States Trilogy International Full time

    As a Customer Success Manager, you will play a critical role in driving customer satisfaction and retention. You will be the primary point of contact for our customers, helping them to fully leverage our platform and achieve their business goals. You will work closely with our product, sales, and support teams to ensure a cohesive and excellent customer...

  • Customer Success Manager

    2 weeks ago

    New York, United States Vaco Full time

    Job Title: Customer Success Manager Location: USA (100% Remote) About Us: Our cilent is a venture-backed organization in hyper-growth mode, headquartered in New York City with all US-based positions being 100% remote. Founded by innovative practitioners to solve massive-scale cybersecurity challenges, they are disrupting the cybersecurity operations market...

  • Customer Success Manager

    3 weeks ago

    New York, United States FORTE Full time

    Job DescriptionJob DescriptionAs a Customer Success Manager, you will lead the effort in promoting our end-to-end platform solutions, with a focus on ensuring successful adoption and value realization for all of our customers. You enjoy the challenge of cross-team collaboration and will work alongside our Go-to-Market and Product teams to unify the customer...

  • Customer Success Manager

    4 weeks ago

    New York, United States FORTE Full time

    Job DescriptionJob DescriptionAs a Customer Success Manager, you will lead the effort in promoting our end-to-end platform solutions, with a focus on ensuring successful adoption and value realization for all of our customers. You enjoy the challenge of cross-team collaboration and will work alongside our Go-to-Market and Product teams to unify the customer...

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States Catalyst Inc. Full time

    Company OverviewCatalyst is the world's most intuitive Customer Success Platform (CSP), and was built by an experienced group of industry leaders. Our software integrates with the tools that CS teams are already using to provide one centralized view of customer data. Customer Success Managers can subsequently take the right actions to prevent churn, increase...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Catalyst Inc. Full time

    Company OverviewCatalyst is the world's most intuitive Customer Success Platform (CSP), and was built by an experienced group of industry leaders. Our software integrates with the tools that CS teams are already using to provide one centralized view of customer data. Customer Success Managers can subsequently take the right actions to prevent churn, increase...