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Experienced Automotive Service Manager/director
4 months ago
**Bob Bell Chevrolet Baltimore** is currently seeking an **Experienced Service Manager/Director** to join our team.
**Responsibilities**
- Ensure customers receive prompt, courteous, and effective service
- Serve as a liaison between technicians and customers
- Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
- Manage and hire technicians and service advisors
- Interview and make new hires
- Distribute work between technicians
- Prioritize required services
- Ensure customers have a positive dealership experience
- Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
- Spend quality time building relationships with the customers
**Requirements**:
- Proven record of achieving exceptional customer satisfaction
- Past experience as a Service Manager/Director
- Above-average energy level
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
- Valid driver's license and clean driving record
**Benefits**
- Medical and Prescription Drug Plans
- Health Savings Account (HSA) Eligibility
- Wellness Program
- CareFirst Video Visit Eligibility (see a doctor 24/7/365)
- Dental and Vision Plans
- 401K
- Disability and Life Insurance
- We have 6 dealerships in the greater Baltimore, Maryland area
- Employee Car Purchase Program
- Career Progression
- Great Company Culture
- We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._