Assistant Customer Experience Manager
3 weeks ago
**Job ID**:
**JR8741**
**Job Category**:
**Store Operations**
**Career Area**:
**Store Management**
**Job Type**:
**Regular**
**Schedule**:
**Full time**
**Job Location**:
**1133 York Road**
**Warminster, PA 18974**
**Overview**:
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
The Assistant Customer Experience Manager is responsible for the functions below, in addition to other duties as assigned:
- Promotes excellent customer relations by instilling positive customer focused behavior with associates. Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly in a polite and professional manner. Focuses on continuous improvement in all areas of the department and makes changes to ensure progress.
- Assists Customer Experience Manager in overseeing all aspects of front-end operations. Performs duties of the Customer Experience Manager in their absence. In the absence of store management, may assume complete responsibility for total store operations.
- Enforces cash handling control and security measures to identify and prevent losses. Follows and enforces all company policies/procedures related to Front End operations. Adheres to all company and state laws and regulations related to Anti-Money Laundering Compliance, tobacco and alcohol sales, lottery, price accuracy, WIC, etc. Oversees bookkeeping procedures.
- Assists Customer Experience Associates with getting change, checking prices, voids, refunds, etc. Conducts unannounced audits on cashiers.
- Assists store management in onboarding customer experience associates. Trains to provide a fast, friendly, accurate and efficient checkout experience for customers. Implements and communicates new programs and procedures to associates. Recognizes and rewards associate performance. Participates in associate annual performance reviews. Utilizes the Learning Management System (LMS) for current and new associates.
- Utilizes the auto-scheduler system to update Front End associate availabilities, headcounts, and schedules to meet weekly business demands while achieving budgeted labor rates and sales per labor hour goals.
- Controls supply costs while ensuring adequate inventory levels to meet business demands (e.g., paper and plastic bags, etc.).
- Directs the flow of customers through the Front End. Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum. Monitors breaks and lunches so customer service is not interrupted.
- Oversees lot attendant service to assist customers with shopping carts and loading groceries into vehicles.
- Operates front-end scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer’s cart.
- Assist customer service with answering phone calls with a polite and positive attitude. Uses intercom for necessary announcements or pages.
- Maintains functionality of equipment, hardware, and software. Reports any issues requiring further resolution in a timely manner.
- Communicates all information to cashiers regarding special promotions and sale items. Generate sales by suggestive selling. Attends and participates in store’s daily huddles.
- Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
- Oversees safety and sanitation of the parking lot, porch, entrance/exit, and checkout area. Keeps cart corrals and parking lot clean and clear of carts. Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly.
- Ensures smooth function of department and store by cooperating with co-workers and superiors. Responsible to continuously improve job performance.
- May assist with baling cardboard or other related duties (if properly trained -training provided).
- May assist with receiving, unloading, checking-in, breaking-down, and storing deliveries through operation of power jack or hand jack (if properly trained -training provided).
- Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
- May also be called upon to assist in other departments.
**SUPERVISORY RESPONSIBILITIES**
Supervises all Associates within the department. May assume total leadership of the building in absence of store management. Specific number of Associates under supervision is dependent upon the store size and presence of store management.
**QUALIFICATION REQUIREMENTS
-
Customer Service Coordinator
1 week ago
Warminster, United States Teikoku USA Inc Full timeJob DescriptionJob DescriptionPURPOSE OF POSITION: To provide top-tier customer service to both external and internal customers and support all sales order related activities, with a highly confident, passionate, and outgoing disposition. PRIMARY DUTIES & ESSENTIAL FUNCTIONS: Monitor and review all new sales orders and change orders for customer...
-
Retail Assistant
2 weeks ago
Warminster, United States Food Service Circle Full time**Retail Assistant 74682** ****Job Description :**** Ref Number: 74682 Date: 2021-11-12 As a Retail Assistant you will be responsible for: * Delivering and maintaining a high standard of service in every aspect of the retail shop * Operating the till systems, including cashing up and completing paper work at the start and end of shift * Providing excellent...
-
Food Service Assistant
7 days ago
Warminster, United States Food Service Circle Full time**Food Service Assistant 74160** ****Job Description :**** Ref Number: 74160 Date: 2021-11-04 * To assist as directed with all aspects of preparation and presentation to the Companys standards * To provide an efficient and friendly service to customers in all areas of the catering department * To ensure that food is presented and served in a clean, hygienic...
-
Entry Level Customer Service
3 days ago
Warminster, United States Vertical Screen Inc. Full timeAbout Us:Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries – Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint – we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.Vertical...
-
Entry Level Customer Service
2 weeks ago
Warminster, United States Vertical Screen Full timeAbout Us: Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide. Vertical Screen is...
-
Industrial Account Manager
1 hour ago
Warminster, United States RelaDyne Full timeJob Title: Industrial Account Manager Job Objective : To establish and maintain long-term customer relationships by servicing assigned accounts and providing outstanding customer service. Drive differential growth among Industrial accounts, while optimizing profitability. To reinforce sales management practices to enhance all levels of sales and profit...
-
Industrial Account Manager
1 week ago
Warminster, United States RelaDyne Full timeJob Title: Industrial Account Manager Job Objective : To establish and maintain long-term customer relationships by servicing assigned accounts and providing outstanding customer service. Drive differential growth among Industrial accounts, while optimizing profitability. To reinforce sales management practices to enhance all levels of sales and profit...
-
Entry Level Customer Service
2 weeks ago
Warminster, United States Vertical Screen Full timeAbout Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint - we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide. Vertical Screen...
-
Customer Support Representative
2 weeks ago
Warminster, United States Vertical Screen Inc. Full timeAbout Us:Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries – Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint – we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.Vertical...
-
Customer Support Representative
2 weeks ago
Warminster, United States Vertical Screen Full timeAbout Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint - we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide. Vertical Screen...
-
Customer Support Representative
4 days ago
Warminster, United States Vertical Screen Full timeAbout Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint - we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide. Vertical Screen...
-
Customer Service Agent
2 weeks ago
Warminster, United States Vertical Screen Inc. Full timeAbout Us:About UsVertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries – Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint – we serve the largest and most respected organizations, institutions, corporations, and government entities...
-
Customer Service Agent
6 days ago
Warminster, United States Vertical Screen Full timeAbout Us: About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide. Vertical...
-
Customer Service Agent
2 weeks ago
Warminster, United States Vertical Screen Full timeAbout UsAbout Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint - we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide. Vertical...
-
Customer Service Agent
4 days ago
Warminster, United States Vertical Screen Full timeAbout UsAbout Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint - we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide. Vertical...
-
HR Assistant
1 week ago
Warminster, United States W Atlee Burpee Full timeAt Burpee, we are dedicated to creating a positive workplace culture. We believe in supporting our employees from day one and ensuring their success throughout their journey with us. As part of our commitment to excellence, we are seeking a motivated HR Assistant to join our Human Resources team. The HR Assistant will provide administrative assistance from...
-
Catering Assistant
3 weeks ago
Warminster, United States Acorn Education Trust Full time**Working Hours**: 12.5 hours/ week (term time only 38 weeks) We would like to appoint a Catering Assistant to join our school in January 2022. Reporting to the Executive Chef Manager, the post holder will be responsible for general kitchen preparation and stock handling. The successful applicant will need a good practical aptitude, and be able to observe...
-
Accounting Assistant Part-Time
3 weeks ago
Warminster, United States PSI Personnel, LLC Full timeJob DescriptionJob DescriptionWe are seeking an Accounting Assistant, Part-time to become an integral part of our team! You will compile data, compute charges, and prepare invoices.Responsibilities:Calculate costs of goods and servicesTrack and record deliveries to customersDistribute invoices for sales reviewKeep accurate records in accordance with company...
-
National Retail Manager
7 days ago
Warminster, United States W Atlee Burpee Full timeAbout Us: The W. Atlee Burpee Company stands as the pinnacle of excellence in the home gardening industry, trusted by countless enthusiasts worldwide. As a growing entity, we are committed to appointing a seasoned and adept National Retail Manager to spearhead our retail merchandising endeavors. If you're driven, organized, and results-oriented, we invite...
-
Seasonal Marketing Assistant
5 days ago
Warminster, United States W Atlee Burpee Full timeAre you passionate about marketing and looking for a seasonal opportunity to gain hands-on experience? We're seeking a Seasonal/Temporary Marketing Assistant to support our digital marketing initiatives for a defined period. Responsibilities include assisting in email campaign creation and deployment, analyzing performance metrics, and optimizing strategies....
