Vip Lounge Specialist
2 weeks ago
Greets guest and checks them into VIP Lounge insuring criteria is met.
- Handles telephone inquiries.
- Relays and guest complaints and compliments to the appropriate manager.
- Provides patrons with accurate wait time estimates during busy periods.
- Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
- Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
- Creates an atmosphere of luck and celebrates guests’ wins.
- Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
- Maintain a neat, organized front of house environment.
- Assists with opening/closing tasks and side work as needed.
- Promotes Rewards programs and card membership.
- Provides a warm farewell and thanks guests for visiting.
- Completes special assignments for management as requested.
Other Duties as assigned
**Licenses & Certifications**: Required
- NJ Casino EE Registration
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