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Harley Davidson Internet Sales Associate
4 months ago
Job Title: Internet Fit Specialist Department: Sales Supervisor: Sales Manager Summary Description The Internet Fit Specialist makes every customer interaction a VIP experience, whether that's through inbound calls, emails and texts. The Internet Fit Specialist will also answer customer questions and schedule appointments through the CRM. Duties and Responsibilities Handle incoming phone/internet leads and setting appointments.Follow guidelines on key metrics with Lead Response and appointment setting.Follow up with internet and incoming phone calls.Greet customers immediately, in a courteous and friendly manner.Handle telephone transactions with an upbeat and friendly tone.Answer all customer questions or commit to getting the answer promptly.Perform other related duties as assigned or requested.Supervisory Responsibilities NoneQualifications & Job Requirements Excellent listening and communication skills.Strong time management skills.Great problem-solving.Capable of making smart decisions in a fast-paced work environment.Strong work ethic and motivated by results and self-improvement.A performance mindset.Must be able to work effectively with all areas of the dealership to maximize both the buying experience of the customer and the profitability of the dealership.Must be computer literate and proficient with Microsoft Office, along with general email/internet.Experience using various Google Drive applications, including Google Sheets and Google Docs, plus.Ability to learn customer management relationship software (VinSolutions).Experience with CRM and/or computerized inventory systems preferred, or the ability to quickly learn.Ability to handle confidential information responsibility required.Ability to work a flexible schedule including evenings and weekends.Ability to take photos of Motorcycle Inventory and post to inventory softwareHigh school diploma preferred.Physical Demands Requires the use of both hands.Occasionally required to bend, stoop, crouch, reach, and lift 25lbs of material.Requires standing and/or walking for extended periods of time.Working Conditions The noise level in the work environment is usually loud.Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.Occasionally exposed to exhaust fumes or other airborne particles.
