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Field Install Trainer

4 months ago

Grand Rapids, United States Leaf Home Full time

At Leaf Home, we are powered by people on a single mission to make homeownership easy. We’ve crafted a team of the very best to ensure we make a difference by winning every day. In addition to serving our customers, Leaf Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work® as well as multi-year recipient of Top Workplaces recognition. From free medical benefits to people-focused committees like the Women’s Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making Leaf Home a workplace where you can win every day Come grow your career with us
- We Win - Being driven every day to win is who we are
- People Powered - Recognized as a top Ohio and US workplace by Great Place to Work®, Energage, and more
- Family Feel with Enterprise-level Resources - YOU are important to us, and we’ve built a culture you’ll love
- Support - Inclusion, sustainability, and reliability surround everything we do
- Personal Growth - Dedicated to providing resources and encouragement for employee growth
- Mobility - We have locations throughout the U.S. and Canada, and we’re not done growing

**Position Summary**:The Field Installation Trainer is responsible for training and improving the proficiency of subcontracting installation teams to build value and quality with customers through training and field engagement.

**Essential Duties and Responsibilities**:

- Train, coach and develop installation subcontractors both in the office and in the field
- Improve subcontractor retention rates through impactful training and engagement
- Ensure jobs are installed daily to improve location attainment and effectiveness
- Responsible for driving proficiency and efficiency amongst installation subcontractors
- Able to identify weaknesses of individuals and teams and create or co-create ad hoc training events to address weaknesses
- Works with the Installation Managers on individual performance, abilities, and capacities of the installers
- Partner with leadership on identifying systemic training gaps and propose solutions to address gap
- Must hold a valid driver's license
- Must be comfortable ascending and descending ladders of varying heights to perform services
- Performs other duties as assigned by supervisor.

**Experience and Minimum Qualifications**:

- High School Diploma or equivalent
- 3+ years of successful experience in home construction, remodeling, and/or installation
- Track record of successfully training, coaching, onboarding subcontractors
- Strong customer service focus and ability to interact with customers
- Must have a reliable truck, van or SUV that can carry ladders
- Multi-height and adjustable ladders (28+ feet in height)
- Functioning tools to include drills, speed square, saw or grinder, etc.
- Ability to frequently be on ladders up to the 2nd story of a home
- Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball”
- Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a “roll up your sleeves” and “win every day” mentality
- Holding oneself accountable and responsible and being self-driven in accomplishing goals
- Detail-oriented and can focus on the task at hand by finding the most efficient and effective pathway to completion
- Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional
- Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection
- Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)
- Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

**Preferred Knowledge, Skills, Abilities or Certifications**:

- Prior experience in gutter and gutter protectoin system installation
- Prior skilled trades experience in plumbing, electric, and/or carpentry
- Prior experience in residential home improvement in areas such as walk-in tubs, one day baths, kitchen refacing, replacement windows, stairlifts, and/or water filtration systems

**Travel Requirements**:

- Local travel required.

**Overtime/Additional Hours Requirements**:

- Additional Hours May Be Required (Exempt Positions)

**Physical Requirements**
- Normal Office Environment and Field Office/Manufacturing/Construction Environment
- Performs work outside in varying temperatures and climates.
- Heavy work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

**Are We Your Company?**

Focused On Growth** **Leaf Home is dominating the home improvement industry as we continue to gr