National Community Ambassador Lead
1 month ago
Flik Hospitality Group
**Salary**:$110000 / year
**What makes FLIK click**
- What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions._
- We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish._
**Job Summary**:
Director Workplace - is responsible for coordinating the work of themselves and the workgroup to deliver the highest standards in service and consistently maintaining customer satisfaction, ensuring the space is optimized, onsite meeting & event requests are fulfilled in a timely/efficient manner. Deliver a timely and clear operational update. Collaborating with Workplace Services (Client) on daily delivery basis and assist the client on other initiatives to elevate the workspace experience. Plan experienced based events and liaison with external vendors.
REQUIREMENT:
Core Functions - Community Ambassador Lead
Develop and assist with a collaborative environment amongst workplace members through events and personal introductions.
Event Planning - Ability to curate small and large events which are directed to enhance workplace productivity, and offer an experience based workplace.
Regular meetings and presentations with the Client.
Proactively act as the first point of Sales for Rapport Services Growth within the account.
Basic Financial Budgeting and forecasting knowledge.
The ability to successfully manage, motivate team members to exceed goals and objectives
The ability to tailor and execute actions plans
Track industry related workplace trends and suggest innovative strategies to the client to enhance user experiences.
Effectively solve space or amenities related issues to ensure an elevated user experience.
Has previously manage a large team size.
Guide and coach all Rapport ambassadors to deliver unique guest experience.
Knowledge of EMS or any other Space Management Tool is preferred
Observe floor operations, user behaviors and suggest strategic changes to continue enhancing the experience on the floor.
Experience in HR policies and Payroll is preferred.
RESPONSIBLITIES:
Ensure space optimization practices, tools and processes are updated and operating accurately; conduct quality assurance checks
Deliver and train white glove service delivery to all; elevated attention to high level guests and meetings; influence and build skills in team members to maintain service standards
Coordinate day ahead team reviews, and daily activities to ensure timely, accurate completion of tasks
Escalation point for service delivery breakdowns, issues, customer feedback; resolve issues and ensure follow through, engage leadership when necessary
Oversee and assist with integration of new team members
Facilitate/support offsite events as appropriate
May serve as point of contact for external vendors/service providers
Catering set-up knowledge & ServSafe Certified preferred.
Other duties as required.
- Flik is a member of Compass Group USA_
**Click here to Learn More about the Compass Story**
**Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.**
Applications are accepted on an ongoing basis.
Flik maintains a drug-free workplace.
**Associates at Flik Hospitality are offered many fantastic benefits.**
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
**Req ID**:1315567
Flik Hospitality Group
JEANNE M LANE
req_classification
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