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Front Desk Night Audit

3 months ago

Saint Augustine, United States Alright Hospitality Llc Full time

**Benefits**:

- 401(k) matching
- Competitive salary
- Employee discounts
- Free uniforms

**Benefits/Perks**
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation

**Job Summary**
We are seeking a positive, friendly** Front Desk Night Audit Agent **to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Night Audit must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

This is an overnight shift, that requires ability to work overnight.

**Responsibilities**
- Check in guests, answer phones and take reservations
- Respond to guest complaints, requests and emergencies
- Process invoices, post checks to vendors and distribute employee checks
- Reconcile accounts
- Balance the cash drawer and log receipts
- Investigate and resolve out-of-balance accounts
- Keep accurate financial records and ledgers
- Help prepare for forecasts and audits

**Qualifications**
- Friendly and outgoing personality
- Familiarity with hospitality industry standards
- Proficient in English; knowledge of other languages is a plus
- Computer literacy
- Able to resolve issues with a customer-focused orientation
- Able to lift 30 pounds