Asset Management Systems Instructor

4 weeks ago

Charlestown, United States Massachusetts Bay Transportation Authority Full time

**Salary**
- $53.50 Hourly**Location**
- 21 Arlington Avenue, Charlestown**Job Type**
- Full-Time**Job Number**
- 23-19736**Department**
- MBTA - Transit Facilities Maintenance**Area**
- 361-E&M Administration**Opening Date**
- 04/18/2024**Closing Date**
- 5/2/2024 11:59 PM Eastern**Union Affiliation**
- ALL Alliance**Safety Sensitive**
- No; this is not a Safety Sensitive position.**Essential Classification (Emergency Staff)**
- Yes; this position is classified as essential. Employees in this role are required to report to work for their assigned work hours or as directed by supervisory personnel during declared States of Emergency.**On-Call or 24/7**
- Yes; this position is classified as on-call or 24/7. Employees in this role must be available to respond to page / text / call and report to work as directed by supervisory personnel.At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

**Job Summary**:
**Duties & Responsibilities**:

- Conduct training, workshops and coaching on basic through advanced topics to E&M employees and contractors using various delivery methodologies (ILT, remote, eLearning, blended approaches, etc.
- Support other E&M instructors in integrating asset management systems processes into their existing training.
- Enable users to confidently use our asset management systems desktop and mobile technology to achieve increased productivity and efficiency. Assist with asset management systems training requirements analysis and training program design.
- Assist in the development of training content for instructor-led training (ILT) and eLearning training and certification programs, competency matrices, training development plans, PowerPoint presentations, videos, handouts and written/practical examinations for the professional development and promotion of employees.
- Serve as a liaison between students and stakeholders sharing insights and feedback for problem solving, escalation and continual improvement.
- Work with the Asset Management team in MBTA IT to ensure maintenance of training environments, e.g., ensuring hardware is functional and adequate, software reflects correct version and change management initiatives, configuring correct training environment/activities, assets and user accounts; ensuring training environment reflects current configuration changes.
- Track students’ progress, competencies and assess their performance.
- Understand the asset data and lifecycle management core processes (e.g., system configuration, UI UX), procedures, as well as key use cases and roles.
- Analyze training-related reports/dashboards.
- Drive a company or personal vehicle to visit work sites and assist at emergencies, events, and/or transport crews or equipment as needed.
- Respond, either directly or through others, to emergencies twenty-four (24) hours per day, seven (7) days per week.
- Respond to each inquiry, whether from a customer, vendor, or co-worker in a courteous and professional manner.
- Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
- Perform related duties and projects as assigned.

**Minimum Requirements & Qualifications**:

- High school diploma or equivalent (GED) form an accredited instruction with the ability to comprehend, communicate and respond to instruction, orders, signs, notices, inquiries, etc. in English.
- Three (3) years of experience in infrastructure maintenance, maintenance administration, or maintenance management
- Demonstrated effective organizational and analytical skills.
- The ability to evaluate and guide the performance of others in various training situations.
- Have excellent training and presentation skills.
- The ability to pass: background screenings; a Criminal Offender Record Information (CORI) check; and the MBTA's medical requirements, including a physical examination and drug and alcohol screening.
- Have excellent customer service skills
- The ability to provide internal and external customers with a courteous and professional experience.
- Have the ability to work any and all shifts and/or locations assigned or directed.
- Have the ability to supervise and work effectively with a diverse workforce.

**Preferred Experience and Skills**
- Experience using a CMMS (computerized maintenance management system), preferably an enterprise asset management system (e.g., Trapeze, Maximo, Infor, etc.).
- Experience with track, power, or signal infrastructure maintenance.
- Experience developing and delivering training in an industrial setting (or similar)
- Exc

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