Retail Business Training Manager

2 weeks ago


Boston, United States More Than Words Full time

MORE THAN WORDS (MTW) SEEKS a high energy, engaging individual who is creative, motivated, and detail-oriented to join the retail team and create a welcoming space for young people to learn to run a business, and for our community to shop, read, and engage in our mission. This position would lead a team of 3-6 youth employees to manage their own retail bookstore, gift shop, and dynamic event space in our newly renovated South End venue.

MTW is an exemplary organization that has continually held up a mirror to identify areas for improvement and accountability; that ethic is part of the culture and fabric of MTW, and it extends to our commitment to ensure our staff and board reflect the racial and ethnic diversity and lived experiences of the young adults we are privileged to serve.

This position requires
- Retail experience creating displays, engaging customers, and managing inventory
- A track record of motivating and training a team to establish and meet high performance standards
- A commitment to working directly with our youth team
- Social media marketing experience is a plus
- Solutions oriented and team player attitude
- Flexible scheduling (Part-time 28 hours/ week)

REPORTING TO the Associate Director of Retail, the Retail Business Training Manager will
- Manage Retail Shifts:

- Oversee all aspects of the retail space, including providing impeccable customer and client service, implementing youth staff training, tracking and managing inventory, merchandising, and maximizing profitability
- Oversee all safety, policies and procedures to open and/or close the store/events, including some evening and weekend shifts
- Lead a shift of 3-6 youth to ensure success of all business activities: serve customers and clients, execute projects & events at a high standard, and meet financial goals
- Collaborate with the retail team on creative planning for displays and floorplan changeovers
- Support marketing efforts alongside retail & events team, including digital marketing, store activations, and customer engagement
- Work in conjunction with the events team on store activation and clears for space rentals
- Continually monitor and improve systems to maximize efficiency

Train Youth Employees:

- Work alongside youth to provide ongoing training, feedback and support for youth to improve performance in retail business operations.
- Hold youth employees accountable for all safety, policies and performance including attendance, punctuality, professionalism and efficiency with tasks on shift.
- Work with youth and staff to support weekly Team Meeting with all members of MTW.
- Manage training manual updates, and training schedule coordination with Management Team.

THIS POSITION works on a dynamic team in partnership with the business staff, interns and volunteers, and serves as a role model and professional resource for youth. It offers an exciting opportunity for an individual with a high degree of social responsibility and an orientation to high performance to join a growing organization that combines “doing good, while doing well.”



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