Staffing /electronic Visit Verification Coordinator

2 months ago

Washington, United States Premier Health Services, Inc Full time

**Staffing /Electronic Visit Verification Coordinator**

Premier Health Services delivers compassionate, high-quality care to clients in their homes. The **Scheduler/Electronic Visit Verification “EVV” Coordinator **will deliver exceptional customer service to our clients and caregivers. The Scheduler/ “EVV” Coordinatorworks as part of an interdisciplinary team. Duties will include ensuring clients are appropriately staffed with caregivers and that caregivers’ time and attendance tracked through the EVV platform is accurate.

**Responsibilities**:

- Deliver exceptional and compassionate customer service.
- Ensure that clients are staffed appropriately with caregivers based on physician orders, client’s needs and the skills of the caregivers.
- Schedule and coordinate visits of caregivers to maintain patient coverage and to avoid overtime.
- Ensure all caregiver schedules are in EMR/EHR and EVV system and adjust schedules as needed.
- Manage day-to-day communication with staff to ensure all adjustment to caregiver’s schedules are completed timely
- Monitor and track daily caregivers’ clock
- ins/outs in EVV system to ensure staff has arrived at their work location.
- Communicate with and support staff to resolve basic EVV location/ trouble shooting issues
- Review timesheets for accuracy, including hours worked, staff and client signatures, detailed documentation of services provided, and tasks codes to match EVV clock in/out.
- Reconcile clock ins/outs and timesheets, adjusting schedules to reflect actual hours rendered, monitoring, and resolving daily alerts or discrepancies.
- Provide weekly reports on clients not being serviced or underserviced; caregiver compliance; clock ins/outs; and staffing needs to clinical team and HR, respectively.
- Participate in time and attendance, and sick leave verification process for caregiver payroll
- Monitor and train staff on using the EVV system as necessary
- Participate with resolving caregiver complaints/issues/incident reports, as needed
- Assists with interviews of potential caregivers, as needed
- Document patient/caregiver communication in EHR/EMR system
- Participate in case conferences/meeting as needed
- Strong computer skills required
- On call rotation on weekends
- Participate in caregiver in-services
- Perform other duties as assigned

**_What's in it for you?_**
- Competitive salary with experience
- Flexibility in work schedule.
- Bi-weekly pay with direct deposit
- **Health, dental, vision and life insurance, short
- and long-term disability.** _Your well-being is important, and we value it._
- **Paid time off, including vacation and sick time.** _Because as much as you love your job, we want you to also love having time to be you._
- **This is a Diversified Healthcare Company.** _As a growing organization, we offer many different career paths to help you achieve your professional goals._

**Education and/or Experience**
- Two years of administrative experience that includes employment and scheduling operations, or equivalent technical training, education, and/or experience
- Experience with EHR/EMR (Axxess) preferred
- Associate’s or Bachelor’s preferred
- Prior experience within the home health care industry preferred

**Skills**
- Excellent and professional phone manners
- Excellent customer service skills
- Good organizational skills, problem solver, creative thinker, and strong attention to details
- Proven ability to work independently and make decisions as well as within a team environment
- Ability to empathize and balance objectivity with caregivers
- Excellent verbal and written communication skills
- Able to prioritize daily tasks and handle multiple responsibilities
- Task-oriented with a positive, upbeat attitude
- Able to build and maintain strong relationships with caregivers and clients

Work Remotely
- No

Pay: $22.00 - $24.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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