Staffing Coordinator
4 weeks ago
Essential Job Functions:
- Responsible for the supervision and performance management of field staff (establishing, mastering, counseling, and correcting) to maintain quality of care and appropriate staffing levels
- Responsible for case management within branch to provide outstanding care meeting the company's mission for each client
- Respond to client grievances and complaints with through documentation and attention to their concerns. Resolve the issue while providing high quality customer service
- Respond to caregiver complaints with thorough documentation and attention to their concerns. Resolve the issue while providing high quality customer service
- Respond to initial incident reports, asking detailed questions to identify root causes of the issues
- Coordinate staffing of clients' shifts according to the client's care plan
- Upkeep the company's electronic health record system to ensure provision of quality care and documentation of an accurate record of company, client, and caregiver actions
- Responsible for ensuring field staff/client interpersonal and relationship management
- Performs all other duties as required and assigned by OSH representative
- Follows Open Systems Healthcare's Policies and Procedures
Requirements
Required Qualifications:
- Experience in customer service preferred
- Evidence of Tuberculosis screening that meets CDC guidelines
- Must have a reliable form of transportation
- Basic understanding of Microsoft Office
- Teamwork: Works collaboratively together with others to achieve group goals and objectives
- Accountability: Takes personal responsibility for the quality and timeliness of work and actions, and achieves results with little oversight
- Conscientious: Conscientious in work ethic and interpersonal management
- Motivation: Focuses on results and desired outcomes and how best to achieve them. Gets the job done
- Complex Problem Solving: Resolves difficult or complicated challenges
- Development and Continual Learning: Displays an ongoing commitment to learning and self-improvement
- Able to work in a fast paced work environment
- Ability to effectively communicate externally as well as internally with all levels of the organization
- Focus on Client Needs: Anticipate, understand, and respond appropriately to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters
- Ability to handle confidential information in compliance with HIPAA
- Ability to handle sensitive information in a calm and professional manner
- Ability to lead change and innovation
- Ability to manage multiple tasks on a daily basis and manage time efficiently
- Public relations ability, interpersonal skills and professional telephone manner
- Resourcefulness
- Attention to detail
- Interpersonal communication
- The employee is occasionally exposed to a variety of conditions at client sites
- 50% or more travel time possible dependent on branch and need
- Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected
- Ability to perform tasks involving physical activity, which may include light-medium moving and extensive self-positioning
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