Part Time Customer Service and Logistics Admin

2 weeks ago

Archbald, United States FXI Inc Full time

Overview:
Sign on bonus

**Responsibilities**:
**Position Purpose**:
**Essential Duties**:

- Provides consumers, customers and sales reps with product and service information
- Communicates delivery times, issues, and customer concerns/complaints
- Completes order entry, updating customer files, invoicing, and shipping of products
- Analyzes customer service problems, assists operations with shipping schedules, and helps maintain accurate inventory of product
- Maintains customer service standards and practices for exceeding customer expectations
- Obtain necessary information to set up new customers
- Foster an environment of open communication and collaboration between all departments to meet shipping schedules
- Manage the movement of invoices, including workflow errors, within our accounts payable tool to ensure timely vendor payments
- Accurately code and process invoices
- Clear open receipts at month end to relieve the GF/IR balance
- Handle vendor and internal inquiries promptly

**Knowledge, Skills, Experience**:

- ERP/MRP experience required; SAP and Kofax preferred
- Excellent communication and data entry skills a must
- A minimum of 2 years customer service experience required

Qualifications:
**Education / Certifications**:

- High School Diploma and/ or equivalent required; degree preferred

**Qualifications**:

- To perform this job successfully, an individual must be able to work independently and perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Ability to communicate effectively including effectively presenting information, comprehending, and communicating detailed instructions, reading and writing correspondence and memos, and having knowledge of commonly used concepts, practices, and procedures as required by the position.
- Possess a sense of urgency and take ownership of assigned projects while able to work independently
- Proficient in English with excellent verbal communication and written skills

Key words: #LI-Onsite

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