Technology Support Assistant

4 weeks ago

Santa Monica, United States Santa Monica-Malibu Unified School District Full time

**BASIC FUNCTION AND QUALIFICATIONS**:
Classified Employee's Salary Range: A-40

**BASIC FUNCTION**
Under general supervision, provides technical support, troubleshooting, and repair of technology throughout the district.
- **MINIMUM QUALIFICATIONS**:

- EDUCATION:_
A high school diploma or recognized equivalent.
- EXPERIENCE:_
One (1) year of experience providing technical support and troubleshooting computer hardware, software, and peripheral devices.
- ADDITIONAL REQUIREMENTS/INFORMATION:_
- A valid California Driver License and availability of private transportation or ability to provide transportation between job sites is required.

**REPRESENTATIVE DUTIES, KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS**:

- Note: The statements herein are intended to describe the general nature and level of work performed by employees, and not to be construed as an exhaustive list of responsibilities of personnel so classified._

**REPRESENTATIVE DUTIES**
- Perform setup and administration of file, mail, and client services.
- Perform setup and administration of network and computer-based security provisions, policies, ongoing monitoring, and maintenance for virus Internet content protection and removal of malware.
- Perform setup and administration of individual access accounts.
- Install cables necessary for computer systems and network equipment throughout the District; assist with the setup, configuration and maintenance of local area networks (LANs) and wide area networks (WANs).
- Assist personnel and related clientele in the operation of computers, local and network printers, file services and other related peripheral equipment (mobile devices, tablets, Smart Boards, projector, scanner, etc.).
- Prepare and maintain records of Help Desk Tickets and work performed.
- Perform security and virus monitoring and appropriate corrective maintenance.
- Recover systems from hard disk failures with mínimal data loss; retrieve lost data from hard or floppy media after deletion or disk crash utilizing appropriate solutions.
- Assist personnel and related clientele with manufacturers' technology support and warranty issues.
- Perform operating system installation and upgrades, particularly with OS-X and Windows servers.
- Assist in coordinating technology support for all district and state testing needs.
- Perform summer and off-schedule maintenance and upkeep of technology equipment.
- Maintain site technology inventory for all computers and computer peripherals.
- Construct or reconstruct computer equipment; align, adjust, and calibrate equipment in accordance with specifications; test and replace defective components
- Provide reconfiguration and imaging of equipment at the open and close of the school year or when necessary.
- Coordinate donated equipment, organize technology resources, and assist in district projects.
- Attend all required training sessions and meetings, and successfully interact with teachers, administrators, and students.
- Perform related duties as assigned.

**KNOWLEDGE**:

- Equipment, procedures, supplies, materials, and general principles related to personal computers
- Windows and Macintosh client and server operating systems
- General District and department operating procedures
- Record-keeping and filing techniques
- File backup and recovery of storage systems
- Software licenses management and copyright laws
- Active/Open directory
- Projectors and interactive boards
- Basic networking and wireless knowledge

**CORE COMPETENCIES**:

- Attention to Detail - Focusing on the details of work content, work steps, and final work products
- Critical Thinking - Analytically and logically evaluating information, propositions, and claims
- Customer Focus - Attending to the needs and expectation of customers
- Oral Communication - Engaging effectively in dialogue
- Self-Management - Showing personal organization, self-discipline, and dependability
- Teamwork - Collaborating with others to achieve shared goals

**SUPERVISION AND WORKING CONDITIONS**:
**Supervision**:

- General supervision is received from higher level management within Information Services. No supervision is exercised.**WORKING CONDITIONS**:

- ENVIRONMENT:_
Incumbent will work on school campus (classroom, offices, labs, and libraries) with constant interruption.
- PHYSICAL DEMANDS:_
Dexterity of hands and fingers to operate a computer keyboard; sitting or standing for extended periods of time; lifting and moving moderately heavy equipment; bending at the waist, kneeling or crouching
- Will view computer monitor for extended periods of time.**SELECTION PROCEDURES**:
THE APPLICATION PROCESS:
THE EXAMINATION PROCESS:
EXAMINATION PROTESTS:
ACCOMMODATION FOR DISABLED:
ESTABLISHMENT OF ELIGIBILITY LIST:
ADVANCED STEP PLACEMENT:
Generally, new employees start at the first step on the appointed salary schedule. When filling a permanent vacancy, a new employee may request a higher salary placement based on having training and experi

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