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Facility Specialist

3 months ago

San Diego, United States Providencia Group Full time

TITLE: Facility Specialist

LOCATION: San Diego, CA

About Us

The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results.

About The Team

What you’ll be part of - TPG Culture

At TPG, we expect incredible tangible results. TPG professionals play a unique role in delivering these results. We reach across disciplines and borders to serve our global organization. We provide a roadmap for focusing on people, our work, and continuous improvement. We see people as people, take care of each other, commit to the mission, move quickly and bravely, get better every day, and seek truth. We are the backbone of TPG.

About the Role

The Facility Specialist provides direct care, assistance, guidance, support, and supervision to facility guests. Must have great communication skills and be fully bilingual in English / Spanish. Must be able to work in a high-speed and diverse environment. Comfortable dealing with ambiguity. Must maintain a respectful relationship with the guests and provide a high level of responsiveness and social awareness.

Responsibilities include, but are not limited to:

- Greet residents and guests into the facility and provide arrival general information
- Communicate necessary information to the facility guests as they arise
- Assist and offer support to facility guests such as and not limited to medical and travel assistance
- Assist with providing food, hygiene products, water, etc.
- Communicate the available community resources and aides
- Assist with intake, crowd control, facility process flows, and transportation schedules, etc
- Ability to maintain guest privacy by not providing any information about their stay or confirming any of the guest’s identification
- Ability to maintain and establish rapport with guests
- Comfortable with high volume operations with multi-levels of complexity
- Duties are performed via a government approved computer system. Employees are required to possess strong computer skills in MS Word and Excel.
- Perform related duties as assigned, within your scope of practice - management reserves the right to revise these duties as necessary.

Minimum Qualifications & Skills
- High school diploma
- 1 year experience working with migrant populations, emergency response or other work related to working with vulnerable populations
- Bilingual in English / Spanish
- Must possess strong computer skills in MS Office, including Excel, Word, Teams
- Ability to type 45 wpm

Work Environment

This is a remote opportunity where occasional travel could be required. Since this is a remote role, must have a dedicated workspace conducive to full videoconferencing (camera and audio) for facilitating webinars and online discussions.

Work Schedule

This is a full-time position, but hours could vary depending on needs. May include travel, evenings, and weekends to meet different time zones and projects.

Condition of employment
- Complete a rigorous culture and competency testing process
- Complete a Drug Test
- Must be at least 21 years of age
- A valid US Driver’s license
- Ability to obtain a Public Trust Clearance

Security Clearance Requirements
- Must be a U.S Citizen or Permanent Resident
- Residency requirement - 3 consecutive years in the last 5 years.

Physical Demands
- Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.
- Climbing/Stooping/Kneeling: 10% of the time.
- Lifting/Pulling/Pushing: 10% of the time.
- Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time.
- Sitting: Sitting for prolonged and extended periods of time.

For more information about the company please visit our website at

Providencia is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.