Medical Receptionist

1 week ago

Santa Rosa, United States Santa Rosa Community Health Full time

This position provides much of the clinics daily communication and reception support. The Medical Receptionist provides phone & reception support to patients and may be assigned in only one of these two work areas at a time. The Medical Receptionist provides exceptional customer service, to include courteous, helpful, accurate and proactive communication and problem solving for patients to ensure that their health care is provided in the most effective and timely manner possible. This position is the essential point for accurate data entry regarding patient demographics and insurance.

**Salary Range: $18.99-$22.66 DOE**

**Duties and Responsibilities**:
**Responsibilities in RECEPTION Area**:

- Checks in patients, runs insurance eligibility, acquires patient financial status, collects co-pays as appropriate or collects fees from patients eligible for the sliding scale. Collects fees at discharge for services added during visit.
- Consistently delivers excellent customer service by putting the patient first, speaking with them respectfully and kindly, and by doing their best to meet patient needs.
- Demonstrates excellent teamwork by helping members of team with workload.
- Performs pre-registration and confirmation calls for clinic.
- Supports administering patient surveys.
- Updates and verifies patients previous balance and initiates a collection plan for patient.
- Registers new patients, obtaining personal, financial and other required information. Completes patient information and demographic information fields in electronic medical record and scans in appropriate paperwork.
- Reconciles cash receipts daily.
- Schedules appointments for walk-in patients, follow up appointments and appointment requests made by phone.
- Records patient no-shows and cancellations.
- Provides information about health services and program eligibility, including MediCal, refers uninsured patient to the Application Assistant.
- Reports any patient concerns or complaints to supervisor.
- Assists in the maintenance of reception area/waiting room: maintains safe and welcoming environment by updating patient communication and educational materials available, reporting damage of furniture and equipment to supervisor, and monitoring good patient flow; keeps patient informed of status while waiting.
- May be trained and expected to provide community resource information to patients.
- Helps with scheduling for CPSP providers and health educators, Mental Health providers and group medical visits. Maintains updated calendar of services offered including support groups, group medical visits, classes, etc. Assists in providing information to patients.
- Assists patients with completing required paperwork.
- Other duties as assigned.

**Responsibilities in PHONE Area**:

- Answers all incoming phone calls and directs them to appropriate individual or department.
- Makes appointments as directed by appointment policies.
- Routes new patients through new patient process.
- Routes triage calls to appropriate RN.
- Provides clinical staff with timely and clear communication regarding patient needs.
- Assists patients in problem solving medication prescription delays and routes medication questions to the on-call nurse or provider.
- Provides information about clinic services and program eligibility, including MediCal.
- Participates in ongoing training.
- Other duties as assigned.
- Meets customer service standards.
- Follows all SRCH policies & procedures.
- Participates in ongoing training.

**Education**:

- High school diploma required.
- Post-secondary education preferred.

**Experience**:

- Experience with heavy phone volume, scheduling, verifying insurance eligibility, preparing medical records preferred.
- Previous customer service experience preferred.
- Electronic medical records experience preferred.

Knowledge and Skills:

- Demonstrated proficiency with all tasks on the most current Medical Receptionist competency list.
- Bilingual Spanish and English (speak, read, and write) required at some locations, to be identified by individual job postings.
- Strong customer service and interpersonal skills; ability to be sensitive with persons of various social, cultural, economic and educational backgrounds; previous customer service training preferred.
- Demonstrated ability to remain calm in stressful situations.
- Strong problem solving skills and multi-tasking skills required.
- Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
- Demonstrated computer/keyboard proficiency and experience with
- Ability to learn new software quickly.
- Ability to operate office equipment.
- Ability to work flexible hours.
- Demonstrates knowledge of compliance issues within the community clinic environment.
- Demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures.
- Complies with HIPAA policies
- Stron

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