Onsite Support Technician
2 weeks ago
**Position: Onsite Support Tech**
**Location: Walpole, MA - 02032**
**Duration: 12 Months**
**Description**:
**High Level**:
- Provide daily onsite IT support at the Walpole, MA site. (5 days a week onsite, 8 hours per day M-F)
**Specifics**:
- Intake and resolution of Level 1/2 IT issues through a shared and remote support follow the sun model
- Complex IT problem solving and investigation of recurring IT issues
- Resolving on premise IT issues that may arise or be dispatched to your local location
- Staying up to date on the latest IT service offerings, active migration projects, and technical resolutions affecting our user base
- Escalating any unresolved issues and/or Major Incidents to the Site Management EUE team
- You have excellent communication skills (written, verbal) focused on translation of IT technical resolutions to end user business language
- L1/L2 deep technical problem-solving capability in many facets of Information Technology
- Mid-Level Experience with End User Computing, Datacenter Technologies, and Networking
- You work effectively in global, multi-cultural teams
- Solid professional judgment and ability to escalate unresolved issues to appropriate management in a timely fashion
- Bachelor’s degree or equivalent experience required
- Minimum of 3-5 years of experience with IT Deskside Support and/or IT Systems Analyst role(s)
**Technical**
- Win10 / Win11 Client expertise with Office 365 in an Enterprise environment
- Network diagnostics and troubleshooting capability including VLAN knowledge
- Mobile Device troubleshooting and configuration (Android and IOS)
- Manufacturing facility devices (label printer, handheld WIFI devices, and instruments)
- Intune/Azure AD experience
- Identity management including multifactor authentication setup
- Service NOW incident and request management
**Job Type**: Contract
Pay: $25.00 - $29.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- IT support: 4 years (required)
Work Location: In person
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