IT Field Support Technician

1 month ago

East Syracuse, United States TechMD Full time
Job DescriptionJob Description At TechMD, we believe that happy employees lead to a better work environment, which in turn leads to a better experience for our customers. We’re constantly working to improve company culture, whether it’s through company-wide events or smaller, day-to-day things. We also have exciting opportunities for employees to get involved in the community, through volunteering and fundraising initiatives.

Position Overview

The IT Field Support Technician I primary responsibility is to resolve tickets onsite as assigned and planned out by the Dispatcher. This is including but not limited to troubleshooting, coordinating and communication with customer points of contact while onsite or remote. At times they will work assigned tickets from the remote ticket queue as directed. A successful IT Field Support Technician works closely with their Dispatcher and other members of the team to resolve tier 1 tickets and provide the best customer experience possible while onsite. The ideal candidate is highly focused, comfortable in a fast-paced environment, and has excellent listening and critical thinking skills.


Primary Responsibilities

  • Works tickets in order of assignment and plan by the Dispatcher. ·
  • Effectively preps all hardware according to TechMD process & standards to ensure minimal downtime to customer
  • Uses time as effectively as possible to assess, plan and resolve Tier 1 issues on site.
  • Communicates effectively with all necessary team members to resolve issues in a timely manner.
  • Works closely with teammates and customers to relay critical information to and from technicians and customers.
  • Follows all Standard Operating Procedures for position, function, and TechMD
  • Performs miscellaneous job-related duties as assigned by the Technical Team Lead.
  • Follows development plan as outlined by leadership.
  • Appropriately documents/updates all information for changes in an infrastructure as new changes are identified.
  • Required to participate in on-call rotation per TechMD’s On Call Coverage Expectations for location(s) assigned.




Requirements • Must have 1-3 years’ experience in a similar position.
• Must have Entry Level understanding of business systems and networking.
• Recommended at least 1 Entry Level certification. (ex. A+, Net+, CCENT)
• Must demonstrate excellent customer service skills.
• Strong telephone and verbal communication skills are a must.
• Must thrive in a team environment and demonstrate effective team interaction.
• Must demonstrate the ability to effectively work independently.
• Must have strong organizational, priority and time management skills with the ability to multi-task.
• Must own reliable means of transportation.
• Must have a valid driver's license and be insurable based on a satisfactory motor vehicle report per TechMD's Driving Policy

Benefits· Medical/Dental/Vision Insurance
· 401k with match
· Generous paid leave policies
· Life Insurance coverage
· Performance-based incentive compensation

  • Field Service Technician

    2 weeks ago

    East Syracuse, United States Spectrum Full time

    Job Description Field Technician Are you a team player with great customer service and professionalism? Would you enjoy using your technical acumen to work in the field? If so, you might be a great fit for our Field Technician position here at Spectrum. SHIFTS Tuesday - Saturday 12pm to 9pm with 1 hr lunch daily Sunday - Thursday, 12pm to 9pm, with 1 hr...

  • IT Support Technician

    1 month ago

    East Syracuse, United States TEKsystems Full time

    Description: TEKsystems' client is looking for a LEVEL 1/2, IT Support Technician for an ongoing contract to hire within their enterprise IT team, supporting operational (and occasionally project needs) for their smaller manufacturing plant in Syracuse, NY. This contract will replicate a full-time opportunity, will be a long-term position with benefits, PTO...

  • Environmental Field Testing Technician

    2 months ago

    East Syracuse, United States Alliance Technical Group Full time

    Description Overview: Are you ready to begin your journey towards a rewarding career in the environmental field? Does protecting the environment and gaining hands-on experience as an Environmental Field-Testing Technician interest you? Apply today! You'll get great hands-on experience, travel to exciting customer locations within your region (with expenses...

  • RF Field Technician

    2 months ago

    East Syracuse, United States C Squared Systems LLC Full time

    Job DescriptionJob DescriptionC Squared Systems, LLC is an RF engineering, consulting, and software development company specializing in providing services for seamless wireless coverage from RF analysis to design and implementation of DAS systems and Wi-Fi networks to remote monitoring and management of complex multi-vendor environments. Site Portal®, a...

  • Low Voltage Field Technician

    4 weeks ago

    East Syracuse, United States C Squared Systems LLC Full time

    Job DescriptionJob DescriptionC Squared Systems, LLC is an RF engineering, consulting, and software development company specializing in providing services for seamless wireless coverage from RF analysis to design and implementation of DAS systems and Wi-Fi networks to remote monitoring and management of complex multi-vendor environments. Site Portal®, a...

  • Field Technician

    1 month ago

    Syracuse, United States New Visions Communications Inc Full time

    Job DescriptionJob DescriptionNew Visions Communications is a high-energy fast-growing technology company that installs and provides broadband services, including High-Speed Internet, Television (IPTV), and Telephone Service to consumers and businesses. Our Field Technicians are the face of our company for our customers to interact with. They provide the...

  • Desktop Support Technician

    3 weeks ago

    East Peoria, United States Cogliano IT Staffing Full time

    Desktop Support Technician needed for a 3 Month + contract in East Peoria, IL! The Desktop Support Technicians will be full-time onsite at a customer site performing the following duties: Desktop Technician will provide day to day local\remote. desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve...

  • Field Technician

    4 weeks ago

    Syracuse, United States New Visions Communications Inc Full time

    Job DescriptionJob DescriptionBenefits:401(k)Employee discountsHealth insurancePaid time offTraining & developmentNew Visions Communications is a high-energy fast-growing technology company that installs and provides broadband services, including High-Speed Internet, Television (IPTV), and Telephone Service to consumers and businesses. Our Field Technicians...

  • Quality Field Technician Midshift

    2 months ago

    East Syracuse, United States Byrne Dewitt LLC Full time

    Job DescriptionJob DescriptionGeneral Description:The Quality Field Technician is responsible for completing assigned quality-related duties to ensure customer, team member, and vendor satisfaction. The Quality Field Technician does this by providing on-shift coordinator, support, and focus for all quality-related issues on the manufacturing production...

  • Security/2-Way Radio Field Technician

    3 days ago

    East Syracuse, United States United Radio Services Full time

    Job DescriptionJob DescriptionUnited Radio is a employee-centric organization that is in a high-growth phase. We are building a team of people who share core values of positivity, exceptional work ethic and a commitment to working smarter to get the job done. Through partnerships with Motorola, Sierra, JVC Kenwood, Avigilon, and the like, United Radio...

  • Security/2-Way Radio Field Technician

    3 days ago

    East Syracuse, United States United Radio Services Full time

    Job DescriptionJob DescriptionUnited Radio is a employee-centric organization that is in a high-growth phase. We are building a team of people who share core values of positivity, exceptional work ethic and a commitment to working smarter to get the job done. Through partnerships with Motorola, Sierra, JVC Kenwood, Avigilon, and the like, United Radio...

  • IT Field Technician

    2 months ago

    Syracuse, United States Mirabito Energy Products Full time

    JOB DESCRIPTION Position: IT Field Technician Status: Full-time Benefits: 401(k), 401(k) Matching, Health Insurance, Dental Insurance, Life Insurance, Paid Time Off, Other Voluntary Coverage Hourly Rate: $20 - $22 ESSENTIAL FUNCTIONS- include and are not limited to: Provide hardware and software support services for locations and staff; and to install,...

  • Security/2-Way Radio Field Technician

    2 months ago

    East Syracuse, United States United Radio Services Full time

    Job DescriptionJob DescriptionUnited Radio is a employee-centric organization that is in a high-growth phase. We are building a team of people who share core values of positivity, exceptional work ethic and a commitment to working smarter to get the job done. Through partnerships with Motorola, Sierra, JVC Kenwood, Avigilon, and the like, United Radio...

  • Security/2-Way Radio Field Technician

    2 months ago

    East Syracuse, United States United Radio Services Full time

    Job DescriptionJob DescriptionUnited Radio is a employee-centric organization that is in a high-growth phase. We are building a team of people who share core values of positivity, exceptional work ethic and a commitment to working smarter to get the job done. Through partnerships with Motorola, Sierra, JVC Kenwood, Avigilon, and the like, United Radio...

  • Solar Field Technician

    2 weeks ago

    Syracuse, United States QE Solar Full time

    Job DescriptionJob DescriptionAs a Solar Field Technician at QE Solar, you are responsible for providing ongoing field services support to multiple solar, battery storage (BESS) or other renewable energy systems on a continual/on-demand basis in order to optimize equipment performance, troubleshoot/resolve equipment issues, support emergency repairs and...

  • Field Technician

    2 weeks ago

    Syracuse, United States Aerotek Full time

    Aerotek is hiring for Field Technician in the Syracuse NY area! Description: Field technician is responsible for working in teams to build concrete structures in industrial facilities. They will work with skilled workers to build forms, pour concrete, and brick lay the structures. Tools used are trowel, level, mixers, floats, hammer, screw drivers,...

  • Field Technician

    4 weeks ago

    Syracuse, United States Taylor Northeast Full time

    Job DescriptionJob DescriptionTaylor Northeast is the mid-Atlantic and New England’s premier dealer of forklifts, container handlers, railcar movers, industrial floor cleaning machines, and much more. Headquartered near Reading, Pennsylvania with multiple branch facilities from Baltimore to New Hampshire, we sell, rent, service, and rebuild a range of...

  • Field Service Technician 1

    2 weeks ago

    Syracuse, United States Burroughs Full time

    Field Service Technician 1 Field Service Syracuse, NY Apply Description Does the idea of troubleshooting electronic equipment intrigue you? Are you interested in electro-mechanical repair and maintenance? Are you driven to deliver exceptional customer service? If you answered yes to any of these questions or have significant customer service,...

  • Field Service Technician

    2 months ago

    Syracuse, United States AGS Full time

    Job DescriptionJob DescriptionJob OverviewThe Field Service Technician has a proven electronics background with at least 1 years’ experience in a lesser role or 2 years’ experience in a casino technical role. This position is responsible for the service, installation, conversion, upgrade and preventative maintenance of all AGS gaming equipment at various...

  • Field Service Technician

    2 weeks ago

    Syracuse, United States Nscglobal Full time

    Overview NSC Global is currently looking for a Field Service Technician to join our growing company. NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial...