IT Account Development Manager

3 weeks ago

Scottsdale, United States AccountabilIT, LLC Full time

**Position Summary**:
The Account Development Manager is responsible for selling, servicing, and retaining customers within a named customer list, focusing primarily on uplift sales of managed services, managed cybersecurity services, professional services, and products for existing AccountabilIT customers. A consultative sales approach is essential, as the Account Development Manager must possess the necessary skills to identify customer needs, build trust, and ultimately fulfill those needs with the provision of AccountabilIT services. This function is critical to the business growth of AccountabilIT. **THIS IS A HYBRID OFFICE/REMOTE POSITION IN SCOTTSDALE, AZ.**

The secondary focus of this position is to maintain effective customer relationships with key decision-makers and influencers in order to understand their business needs, upsell services and products, contain compression/churn, increase brand awareness, and drive growth. Once a company becomes a customer, the Account Development Manager's primary objective is to ensure exceptional service delivery, meeting not only the contract requirements but also the expectations of the key customer contact.

**Essential Functions**:

- Primary responsibility is to meet or exceed assigned sales and delivery objectives.
- Account Management:

- Ensure AccountabilIT is meeting all contractual obligations.
- Maintain a highly satisfied relationship with the primary customer contact and AccountabilIT.
- Gain a detailed understanding of the customer's business objectives and IT Department goals to develop a strategic plan for increasing AccountabilIT's wallet share.
- Develop and maintain a current account plan for strategic clients, detailing their business and IT objectives, key relationships, current business with the client, and plans to grow the business within the account.
- Attend regularly scheduled customer account status meetings, including weekly, monthly, quarterly, and annual reviews.

**Sales**:

- Reinforce the AccountabilIT value proposition to key decision-makers within the account.
- Develop, document, and execute account penetration strategies.
- Present to and build relationships at the C, VP, and Director levels.
- Coordinate sales engineers and technical architects' support of different pursuits by providing guidance, strategy, and prioritization.
- Develop proposals and solution documentation to augment architects and sales support efforts as needed.
- Ensure timely entry of all account, contact, and opportunity data into CRM.
- Report sales activities, pipeline, and forecasts via CRM.
- Effect a clean and efficient transition of new customers to the delivery organization.

**General**:

- Accurately and consistently utilize Autotask and other company toolsets.
- Complete all required paperwork, sales forms, and reporting documentation in a timely manner.
- Maintain a high level of industry, organization, product, and service knowledge, and effectively communicate this knowledge to customers and prospects.
- Develop long-term strategic and executive-level relationships.
- Collaborate with others to design and develop advanced technology solutions for clients.
- Continually learn and develop proficiency in new technologies and selling points, including enhancing expertise in AccountabilIT's products and solutions

**Required Qualifications**:

- Bachelor degree OR 4+ years of professional work experience
- 5+ years of IT sales experience

**Other Qualifications**:

- **
Must have knowledge of the Information Technology and Cybersecurity fields**:

- Strong business and financial acumen
- Excellent written and verbal communication skills
- Works with mínimal supervision in progressing opportunities from new and existing clients
- Sales Training/Seminars/Certification preferred

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