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Customer Service Representative

4 months ago

Hillsborough, United States Delta Millennium Inc Full time

_Customer Service Representative - Analog Film Photography_

We’re looking for a full-time Customer Service Representative for one of our Film Photography programs. The primary focus of the position will be processing incoming customer tickets through the Zendesk CRM platform.

**Please make sure your resume details or explains your specific experience with Analog Film Photography.**

**What You’ll Do**:

- Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues following knowledge from provided products and training (full training is provided)
- Provide brand specific support based on each individual interaction
- Follow up on questions/issues to resolve concerns in an accurate and timely manner.
- Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.
- Training provided

**Qualifications**
- **Experience with Analog Film Photography required.**:

- Excellent interpersonal, verbal and written communication skills. This is utilized and applied daily.
- Ability to build relationships with clients, consumers and coworkers.
- Strong organization and time management skills.
- Comfortable working with current customer electronics such as televisions, tablets, cell phone, mobile apps, photo frames, etc.

**Experience recommended**:

- Experience with Shopify and/or Zendesk is encouraged
- At least one year of customer service experience
- Ability to quickly grasp documented policies and procedures
- Problem-solving skills in following fulfillment logistics, tracking missing packages, and troubleshooting film exposure/development errors

**Hours & Location**:

- Our office is open 6 days a week (Monday to Saturday) from 9 AM to 7 PM.
- This position will be working on-site in our Hillsborough office.
- (We will accept Part-Time applicants that help meet scheduling needs)_

Pay: $17.00 - $20.00 per hour

Expected hours: 38 - 42 per week

**Benefits**:

- Flexible schedule
- Paid time off

Experience level:

- 2 years

Shift:

- Day shift
- Evening shift
- Morning shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- Call center
- In-person

Work Location: In person