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HR Services Coordinator

4 months ago

University Park, United States Penn State University Full time

**JOB DESCRIPTION AND POSITION REQUIREMENTS**:
Penn State Human Resources is currently seeking an HR Services Coordinator to help lead the efforts of a team of HR Associates responsible for providing exceptional customer service to employees as the first point of contact for their HR inquires. Responsibilities include:

- Hiring, training, coaching, and supervision of HR Services Associates
- Investigation and resolution of complex inquiries
- Initiating and/or responding to inquiries concerning non-routine and unusual human resources issues (e.g., salary exceptions, job review questions, rejected medical claims, visa expiration, claims of discrimination, training needs, etc.)
- Interfacing with partner HR teams to identify process improvements, systems enhancements, knowledge resources, and communication needs
- Supporting a self-directed team through monitoring distribution of work and coaching for adjustments, as needed
- Ensuring inquiries are handled with consistency and accuracy
- Assisting with building a more robust knowledge base
- Using analytics to support the goals of the team and HR as a whole

As a member of Penn State Human Resources, you will be joining a team of individuals who have the ambition to help Penn State succeed. Workforce diversity, cultural inclusiveness, and employment equity are deeply rooted in Penn State’s historic mission and are critical to our success. Just as we are committed to a diverse educational environment, we are also committed to a diverse working community. We value inclusive excellence as a core strength and an essential element of our public service mission.

This position requires a minimum of an Associate's degree plus four years of relevant experience, or an equivalent combination of education and experience.

This position offers a flexible work arrangement that combines remote and on-campus work. Questions related to flexible work should be directed to the hiring manager during the interview process.
- Sensitivity in handling confidential information
- Strong leadership and supervisory skills
- Attention to detail
- Commitment to handling questions and concerns with speed, accuracy and professionalism
- Sound judgment and discretion in referring inquiries to other HR staff members or units
- Strong customer service and communication skills, both oral and written
- Ability to effectively learn, utilize, and train on new technologies Ability to prioritize and lead by example.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

The salary range for this position, including all possible grades is:
$46,400.00 - $67,300.00

Salary Structure - additional information on Penn State's job and salary structure.

**CAMPUS SECURITY CRIME STATISTICS**:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Employment with the University will require successful completion of background check(s) in accordance with University policies.

**EEO IS THE LAW