Medical Secretary/receptionist

3 weeks ago

Manassas, United States Potomac Urology Center Full time

**Job Title**:Medical Secretary/Receptionist

**We have put the general description of duties and benefits below, but we are morethan happy to discuss further details in depth in person or on the phone.**

**General Summary/Responsibilities**:

- Greet callers and in-office patients warmly and provide courteous service.
- Understand the responsibility of serving as the first point of contact for patients at our practice.
- Use sound judgment in handling calls and in-person interactions, especially when dealing with highly sensitive medical information.
- Answers calls within three-four rings.
- When scheduling patients and/or checking a patient in, be sure to add and update demographics and insurance information for that individual thoroughly and accurately.
- Confirm, cancel, reschedule, and update patient appointments at request of patient and/or provider.
- Use the EMR system (eClinicalWorks) to match physician/clinician availability with the patient's needs and preferences in terms of date and time.
- Able to accurately schedule appointments based on clinic and practice guidelines and specifications.
- Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns.
- Communicates as needed with providers and other staff about any patient concerns/issues. Consults with the office manager about any system problems.
- Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).
- Address patient concerns efficiently and effectively.
- Uses customer service principles and techniques to deal with patients calmly and pleasantly.
- Other clerical duties as assigned by the office manager/administrator.
- Some travel required between multiple locations.

**Performance Requirements**:

- Knowledge-_
- Knowledge of medical practice protocols related to scheduling appointments and inputting patient demographics.
- Knowledge of EMR medical systems.
- Knowledge of medical terminology.
- Knowledge of grammar, spelling, and punctuation for general correspondence within patients’ charts.
- Knowledge of customer service, principles, and techniques.
- Skills/Abilities-_
- Self-starter with the ability to complete daily tasks with mínimal supervision.
- Skill in communicating effectively with patients or providers about scheduling preferences.
- Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others in a pleasant manner along with multiple tasks/projects.
- Ability to analyze situations and respond appropriately.
- Ability to use a multi-line phone system, including transferring calls.
- Ability to speak clearly and concisely to be heard by callers and patients.
- Excellent organizational and time management skills.
- Superior interpersonal and problem-solving skills to ensure coordinated efforts and patient satisfaction.
- Always maintain a professional and positive attitude.
- Common computer skills.
- Demonstrate teamwork and support for fellow care team members; can be flexible when necessary.

**Experience**:

- Two-three years of medical office experience.
- Previous experience of a fast-paced, high patient volume doctors office.

**Education**:

- High school diploma or GED (required)
- Associates or Bachelor's Degree (preferred)

**Salary**: Based on experience

**Benefits**:

- 401(k)
- Health insurance
- Paid time off

**Schedule**:

- 8 Hour Shift
- Monday to Friday

**COVID-19 considerations**:

- Staff are required to wear face masks and face shields. Patients are also required to wear masks, with active temperature/symptom screening at the front desk.

**Work Remotely**:

- No
- Occasional travel to other offices may be required depending on need

**Location Requirement**:

- Fair Oaks, VA
- Alexandria, VA
- Manassas, VA

Pay: $17.00 - $20.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Free parking
- Health insurance
- On-the-job training
- Paid time off
- Retirement plan

Healthcare setting:

- Clinic
- JCAHO accredited facility
- Medical office
- Private practice

Medical specialties:

- Urology

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends

**Experience**:

- Customer service: 3 years (preferred)
- Medical office: 2 years (required)

Ability to Relocate:

- Manassas, VA: Relocate before starting work (required)

Work Location: In person

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