Program Service Business Lead

2 weeks ago

Chantilly, United States AT&T Full time

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values, and dedicated to our customers’ mission.

Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video, and collaboration services for the full spectrum of operations.

**AT&T has an opening for a program Service Business Lead (SBL)** to support the contract’s program office. The program SBL is a program manager responsible for management of the cost, schedule, and resources of Contract Line Item Number (CLIN) execution. The lead SBL communicates, organizes, plans, and controls multiple projects. The SBL serves as the primary contact for CLIN related activities interfacing with the Lead SBL, Program Management Office (PMO), and will interface regularly with the Government PMO. The SBL is responsible for CLIN quality, cost, schedule, and performance. Additional duties will include service planning and performance coordination with other customer enterprise IT service providers, other SBLs, and with the appropriate Government stakeholders to determine service-specific changes needed throughout the life of the service via service fulfillment, and execution of network connectivity service requests.

**The job duties of the program SBL are as follows**:

- Serves as the primary person for CLIN/site communication and coordination within the principal SBL, program SBLs, project managers, and engineering.
- Ensures all engineering and operation systems work together, from managing business and management aspects to making sure each part is engineered correctly, to meet functional and technical customer requirements.
- Identify and coordinate with customer, partner, and program stakeholders to communicate and resolve problems within specific projects and service offerings (people, process and/or technology) as they are identified.
- Support and lead cross-functional teams to drive shared accountability, and mutual commitment to program delivery and objectives for network connectivity service requests and program projects.
- Serve as a customer contact for program information, manage key relationships and host customer reviews as necessary for site and enterprise projects.
- Support and establish standards of performance and measuring progress towards goals.
- Ensure that timely and accurate milestone reviews and routine reports are conducted on assigned projects. Use these tools to expose risks and issues and develop action plans to mitigate risks and resolve issues.
- Lead escalations and communication on program status and issues to associates in technical, non-technical, and executive leadership functions with inputs from SBLs.
- Understand and implement service area long-term strategy as it applies to the program alongside of the program defined network service area SBLs and program leadership.
- Lead operations and data review to analyze control deficiencies, assess risk, review internal controls, develop improvement opportunities, and implement remediation solutions.
- Manage ongoing monitoring activities and risk assessment processes.

**Required Clearance**:TS/SCI with polygraph. (#ts/sci) (#polygraph)
- Excellent communication, personal and governance skills, allowing them to resolve problems and manage projects from the beginning until completion with exceptional efficiency.
- Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities.
- Proven experience in program management.
- Experience with service or product management.
- Exceptional organizational and critical thinking skills.
- Experience with stakeholder management.
- Experience in managing large projects using Microsoft Project.
- Ability to travel up to 25% of the time.
- In order to be considered for this position, you must have a valid driver’s license and an acceptable driving record.

**Desired Qualifications**:

- Expertise within a defined network service area. Such expertise would include network engineering, network security or network monitoring.
- Demonstrated expert ability to effectively work with senior and executive level government staff.
- Program and Project Management experience.
- Ability to motivate employees and positively influence execution through accountability.

**Our Program Service Business Lead (IT-IA-IM Program/Project Manager Level III) (Government) earns between **$89,200 - $190,000 **yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.**:
**Joining our team comes with amazing perks and benefits**:

- ** Medical/Dental/Vision coverage**:

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