Principal Service Business Lead

2 weeks ago

Chantilly, United States AT&T Full time

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values, and dedicated to our customers’ mission.

Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video, and collaboration services for the full spectrum of operations.

**AT&T has an opening for a Principal Service Business Lead (SBL)** to support the contract’s program office. The Principal SBL is responsible for managing SBL’s Cost, Schedule, and resources of CLIN execution. The Lead SBL communicates, organizes, plans, and controls multiple projects. The SBL serves as the primary contact for CLIN related activities interfacing with the Lead SBL, PMO, and will interface regularly with the Government PMO. Responsible for CLIN/Site quality, cost, schedule, and performance. Additional duties will be service planning and performance coordination with other customer enterprise IT service providers, SBLs and with the appropriate Government stakeholders to determine service specific changes needed throughout the life of the Service via Service Fulfillment, and execution of Network Connectivity Service requests.

**The job duties of the Program Service Business (SBL) are as follows**:

- Primary person for CLIN/Site communication and coordination within SBLs, Project Managers, and Engineering.
- Ensure all engineering and operation systems work together, from managing business and management aspects to making sure each part is engineered correctly to meet functional and technical requirements taking into consideration customer requirements.
- Identify and coordinate with both customer, partner, and program stakeholders to communicate and resolve problems within specific projects and service offerings (people, process and/or technology) as they are identified.
- Support and lead cross-functional team/s to drive shared accountability, and mutual commitment to program delivery and objectives for Network Connectivity Service requests and program projects.
- Serve as a customer contact for program information, manage key relationships and host customer reviews as necessary for site and enterprise projects.
- Support and establish standards for performance and measuring progress towards goals.
- Ensure that timely and accurate milestone reviews and routine reports are conducted on assigned projects. Use these tools to expose risks and issues and develop action plans to mitigate risks and resolve issues.
- Lead escalations and communication on program status and issues to associates in technical, non-technical, and executive leadership functions with inputs from SBLs.
- Understand and implement service area long-term strategy as it applies to the program alongside of the program defined network service area SBLs and program leadership.
- Identify and manage project interdependencies across program CLINs for any potential risks and plan for mitigation strategies.
- Perform quality assurance and quality control during the periodic update process to ensure project schedules and associated reports accurately reflect the status of projects.
- Maintain situational awareness of high-level project milestones and schedules for service areas across the program to ensure schedules are being collaborated both internally and with external partners including tracking all the key dependencies.

**Required Clearance**:TS/SCI with polygraph. (#ts/sci) (#polygraph)
- Excellent communication, personal and governance skills, allowing them to resolve problems and manage projects from the beginning until completion with exceptional efficiency.
- Possess a background in IT, computer systems engineering, and systems engineering and analysis.
- Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities.
- Proven experience in Program Management.
- Experience with service or product management.
- Exceptional organizational and critical thinking skills.
- Experience with stakeholder management.
- Experience in managing large projects using Microsoft Project.
- Ability to travel up to 25% of the time.
- In order to be considered for this position, you must have a valid driver’s license and an acceptable driving record.

**Desired Qualifications**
- Expertise within a defined network service area. Such expertise would include network engineering, network security or network monitoring.
- Demonstrated expert ability to effectively work with senior and executive level government staff.
- Program and Project Management experience.
- Ability to motivate employees and positively influence execution through accountability.

**Our Principal Service Business Lead (IT-IA-IM Program/Project Manager Level III) (Government) e

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