Call Center Associate

4 months ago

Irvine, United States Sovereign Lending Group Full time
Job DescriptionJob Description

* Please note this is an in office position*

Sovereign Lending Group, a national direct lender, is celebrating over 17 years of service. We have been named by Inc. 5000 as one of the Fastest Growing Privately Held Companies in America for 10 years in a row.

We are growing and looking for a Call Center Associate to join our team

Our Call Center Associates are the driving force of Sovereign Lending’s sales floor. In this role, you will be the first point of contact for our consumers who are searching for the best product that fits their needs. 

Responsibilities:

  • Handle 100-150 calls with customers
  • Contact pre-qualified borrowers to facilitate a warm call transfer to a licensed Mortgage Loan Originator/Banker
  • Should be highly skilled in handling questions, objections, and willing to learn while exhibiting a positive attitude
  • Follow communication “scripts” to provide information about service and their benefits when handling different topics
  • Persuasively engage the customer in conversation to explain how our product(s) will add value to their lives and meet their needs
  • Ask pertinent questions to understand the customer’s requirements
  • Ensure compliance with privacy laws and confidentiality policies throughout the process.
  • Deliver excellent customer service and professionalism to our clients.
  • Ability to influence others.
  • Other duties as assigned

A successful candidate will have the following skills and experience:

  • Outbound call experience preferred 
  • Self-confidence/perseverance/strong work ethic: remain positive and maintain progress towards a goal in spite of obstacles and adversity.
  • Highly driven, self-motivated individual who can demonstrate persistence, overcomes obstacles and thrives in a sales environment
  • Outstanding ability to multi-task, able to speak with clients on the phone while documenting information in the CRM.
  • Technically savvy.
  • Self-starters, competitive, and have positive, contagious energy.

 Benefits and Perks:

  • No cold calling.
  • Competitive compensation.
  • Relaxed company dress code.
  • Company events and team-building activities.

The hourly range below describes the minimum to the maximum hourly range for this position in the location listed. Sales positions may be eligible for sales incentives and in some instances a bonus plan, whereby total compensation should exceed the listed range depending on individual performance. 

Hourly Range: $15.50 - $20.00 with Targeted Compensation Range: $49,000+ OTE (Bonus)

We consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law in accordance with all applicable federal, and state laws. Candidates must possess authorization to work in the United States, as it is not the practice of Sovereign Lending Group, Inc. to sponsor individuals for work visas. 

Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to careers@slgmortgage.com. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

GlassDoor | Instagram | LinkedIn

Powered by JazzHR

cnM7sYCCy4

  • Call Center Associate

    4 months ago

    Irvine, United States Stretto, Inc. Full time

    Job DescriptionJob Description This position is onsite. Position Summary: Stretto is seeking a Call Center Associate to join our Corporate Restructuring team in Irvine, CA. In this role, the Call Center Associate will support communication for the case teams and help administer large and complex Chapter 11 Corporate Restructuring cases. The Call Center...

  • Call Center Operations Manager

    2 weeks ago

    Irvine, California, United States Lukos Full time

    Job SummaryWe are seeking a highly skilled Call Center Operations Manager to lead our team of call center analysts at our Irvine, CA location. The successful candidate will be responsible for maintaining staffing schedules, managing daily operations, and ensuring exceptional customer service.Key ResponsibilitiesWorks with the call center manager to determine...

  • Call Center Analyst II

    6 days ago

    Irvine, California, United States Lukos Full time

    Job Title: Call Center Call Analyst IILukos is seeking a highly skilled Call Center Call Analyst II to join our team. As a Call Center Call Analyst II, you will be responsible for conducting call intake for all ECCO phone lines and operator call analyses functions as directed by the SOP and call center leadership.Key Responsibilities:Must perform at the...

  • Call Center Operations Manager

    2 days ago

    Irvine, California, United States Lukos Full time

    Job SummaryThe Call Center Manager is responsible for leading the call center team to deliver exceptional customer service and support. This role requires a strong understanding of business processes and the ability to analyze and improve them. The ideal candidate will have experience working with ServiceNow as an end-to-end CMS and be proficient in...

  • Call Center Operator

    7 days ago

    Irvine, United States TechOp Solutions International Full time

     TechOp Solutions is seeking multiple bilingual call center operators with excellent communication skills (oral and written), strong reading/writing abilities, and experience in a call center environment to support an exciting opportunity in a federal contact center.   The ideal candidates will have experience navigating CRM systems , demonstrate...

  • Call Center Operator

    2 weeks ago

    Irvine, United States TechOp Solutions International Full time

    TechOp Solutions is seeking multiple bilingual call center operators with excellent communication skills (oral and written), strong reading/writing abilities, and experience in a call center environment to support an exciting opportunity in a federal contact center. The ideal candidates will have experience navigating CRM systems , demonstrate exceptional...

  • Call Center Operator

    1 month ago

    Irvine, United States TechOp Solutions International Full time

    Job DescriptionJob Description TechOp Solutions is seeking multiple bilingual call center operators with excellent communication skills (oral and written), strong reading/writing abilities, and experience in a call center environment to support an exciting opportunity in a federal contact center. The ideal candidates will have experience navigating CRM...

  • Call Center Operations Specialist

    1 week ago

    Irvine, California, United States Lukos Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Call Center Operations Specialist to join our team at Lukos. As a key member of our operations team, you will be responsible for conducting call intake for all ECCO phone lines and performing operator call analysis functions as directed by SOP and call center leadership.Key ResponsibilitiesCall...

  • Call Center Performance Specialist

    2 weeks ago

    Irvine, California, United States Alleviate Financial Solutions Full time

    About the RoleWe are seeking an experienced Dialer Operations Manager to join our team at Alleviate Financial Solutions. As a key member of our operations team, you will be responsible for overseeing the performance of our call center, managing dialer campaigns, and ensuring optimal use of our dialing systems.Key ResponsibilitiesManage and maintain the call...

  • Call Center Supervisor

    1 month ago

    Irvine, United States TechOp Solutions International Full time

    Job DescriptionJob DescriptionTechOp Solutions is seeking a bilingual individual with excellent communication skills (oral and written), strong reading/writing abilities, and extensive call center supervisory experience to support an exciting opportunity in a federal contact center environment. The ideal candidate will have proven leadership skills,...

  • Call Center Supervisor

    1 month ago

    Irvine, United States TechOp Solutions International Full time

    Job DescriptionJob DescriptionTechOp Solutions is seeking a bilingual individual with excellent communication skills (oral and written), strong reading/writing abilities, and extensive call center supervisory experience to support an exciting opportunity in a federal contact center environment. The ideal candidate will have proven leadership skills,...

  • Call Center Team Lead

    1 week ago

    Irvine, California, United States Transdev Full time

    About TransdevTransdev is a leading provider of transportation services, operating in 19 countries and employing over 110,000 team members worldwide. Our mission is to empower the freedom to move every day through safe, reliable, and innovative solutions that serve the common good.Job SummaryWe are seeking a highly skilled Call Center Supervisor to join our...

  • Call Center Team Lead

    2 weeks ago

    Irvine, California, United States Transdev Full time

    About TransdevTransdev is a leading provider of transportation services, operating in 19 countries and employing over 110,000 team members worldwide. As a global company, we offer a wide range of mobility solutions to cities, counties, airports, companies, and universities across the U.S.Our Call Center Supervisor enjoys:Pays up to $25/hourTremendous career...

  • Call Center Operations Manager

    4 days ago

    Irvine, California, United States TechOp Solutions International Full time

    Job Title: Call Center SupervisorTechOp Solutions International is seeking a highly skilled and experienced Call Center Supervisor to join our team. As a Call Center Supervisor, you will be responsible for leading a team of call center operators and ensuring the smooth operation of our contact center.Key Responsibilities:Collaborate with the call center...

  • Customer Service representative

    3 months ago

    Irvine, United States DataTicket, Inc Full time

    Job DescriptionJob DescriptionWork with Data Ticket, Inc. Customer Service!Role: Customer Call Center Representative - This is NOT a remote position. Job Type: Full Time: Day hours from Monday to Friday.Location: Irvine, CA 92614Start date: Immediate/Actively HiringCitation Processing Center is a team of individuals committed to enhancing the revenue of the...

  • Call Center Operations Manager

    6 days ago

    Irvine, California, United States TechOp Solutions International Full time

    Job SummaryTechOp Solutions International is seeking a highly skilled and experienced Call Center Supervisor to join our team. As a key member of our contact center operations, you will be responsible for leading a team of call center operators and driving operational excellence in a fast-paced environment.Key ResponsibilitiesCollaborate with the call center...

  • Call Center Representative

    1 month ago

    Irvine, United States Alleviate Financial Solutions Full time

    Are you a driven, goal-oriented individual with a passion for helping others? Do you thrive in a fast-paced environment where your efforts directly impact people's lives? If so, we have the perfect opportunity for you! At Alleviate, we are on a mission to transform lives by providing effective debt relief solutions. Our team is dedicated to helping...

  • Call Center | Customer Service Representative

    1 day ago

    Irvine, United States Ultimate Staffing Full time

    Great Opportunity! Hiring Now for a Customer Service Representatives in Irvine, CA for an Automotive Electronics Company! 7 am - 4 pm$20.00 - $22.00 per hour depending on experience Temporary to hire! Great company culture! What you will do:First poi Customer Service Representative, Customer Service, Call Center, Customer Experience, Representative, Retail,...

  • Call Center Representative

    2 months ago

    Irvine, United States Alleviate Financial Solutions Full time

    Job DescriptionJob Description Are you a driven, goal-oriented individual with a passion for helping others? Do you thrive in a fast-paced environment where your efforts directly impact people’s lives? If so, we have the perfect opportunity for you!At Alleviate, we are on a mission to transform lives by providing effective debt relief solutions. Our team...

  • Intake Specialist, Call Center Representative

    4 months ago

    Irvine, United States Americor Full time

    We're currently seeking Full-Time Intake Specialists to join our team at our Irvine, CA office. Experience flexible hours, great perks, and the opportunity to be a part of an organization that's consistently recognized as one of the top workplaces! Responsibilities: + Manage a high volume of inbound and outbound calls, ranging from 300 to 500 daily. +...