Cashier & Customer Care Support - Norwich University

4 weeks ago


Northfield, United States Norwich University Full time

**Location**:Northfield, VT **Category**:Staff **Posted On**:Thu May 16 2024
Fulfills the mission of Norwich University by providing exceptional customer service through interaction with students, families, and external contacts regarding inquiries on all aspects of a student's account. Performs essential administrative functions to maintain the quality and integrity of student accounts.

This is a 40 hour per week and 52 weeks per year 1.0 FTE position.

**Salary**: $17.00/hour or more depending on experience.

**Essential Functions**
- Performs essential administrative functions to maintain accuracy of student accounts by assisting with posting payments, issuing refunds, updating, and monitoring student payment plans.
- Enters Account Receivables
- Processes non student deposits/payments
- Issues travel advances to staff or students
- Handles cash
- Scans bank deposits.
- Assists students and family members with navigating third party systems while providing clear instructions on how to use those systems.
- Reviews cashiering sessions for accuracy.
- Coordinates and maintains the day-to-day functions of student accounts.
- Enforces Norwich policies as related to student accounts to include placing financial holds, registration holds, and diploma hold releases.
- Assists with and understands configurations of internal systems.

**Other Functions**
- Maintains confidentiality of sensitive or private information.
- Communicates with employees, students, and others in a respectful and clear manner.
- Serves on University committees, councils, workgroups, or other designated bodies as assigned.
- Achieves, maintains proficiency in, and utilizes computers, telephones, and other job-related equipment, including related systems and software.
- Speaks, reads, and writes in English.
- Performs other tasks as assigned by supervisor.

**Job Requirements**:

- High school diploma or equivalent required, 2 years of college coursework or degree preferred.
- 2 years of working in a financial setting, accounts receivable experience beneficial.
- Proficiency in MS Office (Word, Excel, SharePoint, Teams, and Outlook)
- Able to sit, squat, reach, push, pull, and manipulate related equipment; lift 20 pounds; travel outdoors to various parts of the campus.
- Limited evening or weekend hours.

**Environmental Conditions**
- Indoor work at a computer workstation
- Low level of exposure to noise, dust, fumes, vibrations, and temperature changes.

**Additional Information**:



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