Program Coordinator

4 weeks ago

Piscataway, United States Rutgers University Full time

**Position Details**:

- Position Information**Recruitment/Posting Title**
- Program Coordinator - Full Time (NJ Hopeline)**Job Category**
- Staff & Executive - Healthcare - Administrative Services**Department**
- UBHC-Access Center-PISC**Overview**
- Rutgers University Behavioral Health Care (UBHC), established in 1971, offers a full continuum of evidence based behavioral health and addiction services for children, adolescents, adults, and seniors throughout New Jersey. UBHC’s 1,060 experienced behavioral health professionals and support staff are dedicated to treatment, prevention, and education. UBHC, one of the largest providers of behavioral health care in the country, has a budget of $260 million and has 15 sites throughout New Jersey. Services are readily accessible and include: inpatient, outpatient, partial hospitalization, screening, crisis stabilization, family/caregiver support, community outreach and case management, supportive housing, supported employment, prevention and consultation, employee assistance programs, and a licensed therapeutic school from preschool through high school.
Specialty services include the New Jersey suicide prevention helpline and peer help lines for police, veterans, active military, teachers, mothers of special needs children and child protective service workers. In FY2016, UBHC treated 16,199 consumers, had 24,502 admissions, and touched the lives of 19,441 individual callers through peer support. In addition, UBHC is the primary mental health training resource for the New Jersey departments of Human Services, Children and Families, and Corrections, delivering 16,000 trainings each year.**Posting Summary**
- Rutgers The State University is seeking a Program Coordinator in the NJ Hopeline of Rutgers University Behavioral Healthcare.
The Program Coordinator provides administrative leadership and supervision to staff of the Statewide Suicide Prevention Hotline during assigned shift. Provides oversight of all services and ensures compliance with all relevant regulatory standards.
Among the key duties of this position are the following:

- Supervises staff as assigned.
- Plans, trains and supervises the work of others engaged in professional and paraprofessional delivery of program specific services.
- Monitors daily operations and ensures that services are appropriately provided to clients and customers, providing immediate guidance as needed to Call Center’s staff
- Monitors ACD phone system coordinating and overseeing incoming telephone requests.
- Directly supervises assigned staff.
- Monitors staff performance which includes mínimally meeting biannually with assigned staff to review performance goals and compliance with mandatory continuing education requirements.
- Addresses staff performance issues via progressive discipline as outlined by Human Resource policies.

**Position Status**
- Full Time**Hours Per Week**

**Daily Work Shift**
- Night**Work Arrangement**

**FLSA**
- Exempt**Grade**
- 27S**Position Salary**

**Annual Minimum Salary**
- 77844.000**Annual Mid Range Salary**
- 94700.000**Annual Maximum Salary**
- 111557.000**Standard Hours**
- 37.50**Union Description**
- CWA, Local 1031**Payroll Designation**
- PeopleSoft**Benefits**

**Seniority Unit**

**Terms of Appointment**
- Staff - 12 month**Position Pension Eligibility**
- ABP- Qualifications**Minimum Education and Experience**
- Master’s Degree in a mental health discipline plus four (4) years post master’s experience in behavioral health field.
- An appropriate doctorate may be substituted for two (2) years of experience.

**Certifications/Licenses**
- Applicants must possess a clinical license which allows that individual to independently provide services as a private practitioner (with appropriate licensure, LPC, LCSW, LMFT).
- Applicants possessing a degree in Social Work must have an active New Jersey certification/licensure as required by the State Board of Social Work.

**Required Knowledge, Skills, and Abilities**

**Preferred Qualifications**
- Experience with data entry is preferred.
- One (1) year of prior supervisory experience preferred.

**Equipment Utilized**

**Physical Demands and Work Environment**

**Physical Demands**:

- This position demands standing, walking throughout the program space. Lifting up to 20 lbs.

**Work Environment**:

- Handles phone requests under time and decision-making pressure.
- Generally pleasant working conditions in a clean, well-lighted, and quiet to moderately loud setting. Crisis intervention is a common occurrence.

**Special Conditions**
- Posting Details**Posting Number**
- 24ST1015**Posting Open Date**

**Special Instructions to Applicants**

**Regional Campus**
- Rutgers Biomedical and Health Sciences (RBHS)**Home Location Campus**
- Piscataway (RBHS)**City**
- Remote**State**
- NJ**Location Details**
- Pre-employment Screenings- All offers of employment are contingent upon successful completion of all pre-employment screenings.- Immun

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