Police Communications Operator

4 weeks ago

Monroe County PA, United States Commonwealth of PA Full time

**THE POSITION**:
If you are looking for a challenging, rewarding career and possess excellent communication skills, the Pennsylvania State Police would like to talk to you

**DESCRIPTION OF WORK**:
As a Police Communications Operator (PCO) for the Pennsylvania State Police, you will:

- Receive calls from the general public and county 911 operators regarding emergency and non-emergency police issues.
- Question callers to gather details, determine response requirements, and assign relative priorities of incidents.
- Dispatch and relay incident information to responding Troopers.
- Contact municipal police, fire, ambulance, towing, PennDOT, etc., to provide incident details and request assistance and response.
- Utilize Commonwealth Law Enforcement Assistance Network (CLEAN), Pennsylvania Justice Network (JNET), and Protection from Abuse Database (PFAD) to access. research, and maintain records.
- Establish and maintain incident information in electronic record management systems.
- Communicate with Troopers and other PCOs regarding active incidents or concerns.

Interested in learning more? Additional details regarding this position can be found in the position description.
**Work Schedule and Additional Information**:

- Full-time employment, 40 hours per week
- Work hours: rotating shifts, including weekends and holidays

**REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY**:
**QUALIFICATIONS**

**Minimum Experience and Training Requirements**:
- Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; **or**
- Two years of experience using computer systems for entering, updating, and retrieving information; **or**:

- Completion of 60 college credits; **or**:

- An equivalent combination of experience and training.

**Special Requirements**:

- All employees must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
- All employees must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
- All employees must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.

**Additional Requirements**:

- Six months of experience dispatching police, fire, or ambulance services for emergency response.
- You must be able to perform essential job functions.

**Legal Requirements**:

- You must pass criminal history and background investigations.

**How to Apply**:
***
**Veterans**:
***
**Telecommunications Relay Service (TRS)**:

- 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

Learn more about our Total Rewards by watching this short video

**Health & Wellness**

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

**Compensation & Financial Planning**
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
**Work/Life Balance**
We know there’s more to life than just work Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
**Values and Culture**
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
**Employee Perks**
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

- Eligibility rules apply.

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