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Clinic Manager- Waukesha
4 months ago
We are seeking a full-time Waukesha Clinic Manager Great opportunity
**Responsibilities**:
- Manage, supervise, and coordinate activities and services of the Waukesha Community Health Center (WCHC)
- Maintain and maximize effective, efficient, and high-quality patient and client services at the Waukesha Community Health Center
- Select, schedule, and assign staff, adjusting hours and assignments as necessary.
- In collaboration with the Director of each respective business function, orient new staff and assure that training and education needs of staff are met.
- Oversee performance of all staff assigned long-term to WCHC with the exception of the clinical providers and staff rotation for temporary coverage
- Participate in and reinforce QI, Safety and other initiatives, in partnership with the Directors of each respective departments.
- Provide supervision of staff regarding personnel issues, organizational/clinical policies and procedures, and other administrative issues
- Administer disciplinary procedures as needed for poorly performing staff.
- Maintain employees’ timesheets and process Time and Attendance.
- Conduct staff meetings for WCHC staff.
- Assist with monitoring patient flow and making adjustments as needed.
- Facilitate the resolution of staff miscommunications and disputes.
- Collaborate with Directors of each business function to ensure standardized job performance in keeping with agency standards.
- Create a highly positive atmosphere of Customer Service in all areas of the clinic. Participate in organizational Customer Service project as appropriate.
- Implement organizational policies and procedures and ensure compliance with same (e.g Infection Control, Safety Plan, Joint Commission standards, etc)
- Attend meetings at Milwaukee sites related to organizational policies and procedures and other projects and initiatives, as appropriate.
- Develop and implement Business Development plan to attract more patients to the WCHC in both the medical and mental health service lines.
- Direct ongoing Business Development through relationship building, marketing, and other methods and techniques as appropriate to the Waukesha community.
- Attend Waukesha community meetings as needed to promote the WCHC, inform about our services, and create a positive image, reputation, and increased awareness.
- Participate in the development of the WCHC budget and monitor the performance against budget, make adjustments as needed.
- Maintain an up-to-date knowledge of health care regulations and oversee WCHC compliance with these regulations (e.g. HIPAA). Comply with all organizational quality and safety regulations.
- Ensure cleanliness and comfort of the facility (indoors and outdoors) and request improvements as needed.
- Maintain working relationship with neighbor business members within our shared contract arrangement as well as the tenant in our leased space.
- Oversee inventory and stocking of materials and supplies utilizing organizational purchasing and inventory processes and standards.
- Investigate and resolve patient/client complaints and assist with management of disgruntled patients as situations arise.
**Qualifications**:
- Bachelor’s degree in health care administration or business field
- Minimum of 5 years’ experience in clinic management
- Working knowledge of personnel management and health care administration
- Supervisory experience or demonstrated ability to train, supervise and motivate staff.
- Experience in community health, public health or in a community agency.
- Ability to relate well to people from diverse ethnic and cultural backgrounds.
- Proven high level written and oral communication skills.
- Self-motivated and independent, able to work without direct supervision.
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