Call Center Representative
2 weeks ago
**Required Qualifications**:
- Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives
- **Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays**:
- Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections
- **Is comfortable receiving ongoing performance feedback and coaching**
- Is comfortable with ongoing change and learning new technology/processes
- Has at least an intermediate level of proficiency with computers
- **Is self-motivated with excellent organizational skills**:
- Has strong decision-making and problem-solving skills
**Desired Qualifications**:
- Experience in the banking/financial industry
- Experience working in a call center
- Experience in telephone sales
**Skills**:
- Attention to Detail
- Client Solutions Advisory
- Customer and Client Focus
- Interpret Relevant Laws, Rules, and Regulations
- Adaptability
- Client Experience Branding
- Customer Service Management
- Issue Management
- Problem Solving
- Active Listening
- Business Development
- Consulting
- Referral Identification
- Research
Pay: $24.00 - $27.00 per hour
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Evening shift
Supplemental pay types:
- Bonus opportunities
**Experience**:
- sales with cross-selling, upselling or referring products: 1 year (required)
- banking/financial industry: 1 year (preferred)
- Customer Service Management: 1 year (required)
Ability to Commute:
- Phoenix, AZ (required)
Ability to Relocate:
- Phoenix, AZ: Relocate before starting work (required)
Work Location: In person
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