National Field Trainer, Infectious Diseases

1 week ago

Abbott Park, United States Abbott Laboratories Full time

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

**National Field Trainer**
- Provides a primary point of contact for all New Hire onboarding activities; includes setting weekly/biweekly/monthly New Hire calls throughout Year 1.
- Provides input on formal training content.
- Works closely with Field Coaches and Regional Sales Managers to identify specialized areas of training and development needs to elevate the field team’s performance.
- Supports ID new hires across the United States including Hospital, POL, Senior Molecular Specialist, Enterprise Account Managers, Urgent Care Specialist, Public Health Specialists, Inside Sales Representatives and Region Sales Managers.
- Creates training schedules, tracks and creates reports on outcomes of all training, and maintains training records. Includes ordering/shipment of Training Workbooks, materials from Harte Hanks and Amazon.
- Keeps up to date on all product information, marketing strategies/initiatives to act as a key resource for New Hires. Should provide demo excellence capabilities on all key products.
- Maintain all demo supplies for New Hire training, including ordering new supplies as needed.

**NATIONAL RESPONSIBILITIES**:

- Ensure New Hire understanding of all key areas of product information, internal processes; including but not limited to Salesforce, Power BI and Definitive Healthcare
- Assist Product Managers, Distribution Channel Managers, Office of Ethics and Compliance, Contracts and Pricing in implementing training programs for field team
- Work with Meeting and Events Coordinator(s) to inform meeting participants of upcoming training events
- Creates training schedules, learning tracks and creates reports on outcomes of all training, and maintains training records
- Includes ordering/shipment of training workbooks
- Includes ordering/shipment of training supplies at Harte Hanks
- Includes entrance and exit exams and quizzes
- Includes New Hire Metrics document
- Assess New Hire retention of training sessions and material
- Maintain all demo supplies for New Hire training, including ordering new supplies as needed
- Field Travel with new hire and provide feedback to new hire and direct manager, make recommendations on areas of growth opportunities
- Ensure New Hire is fully capable of territory management
- Observe New Hire on a sales call demonstrating instruments, presentation skills
- Keeps up to date on all product information, marketing strategies/initiatives in order to act as a key resource for New Hires.
- Must provide product demo excellence capabilities on all key products to New Hires
- Plan, schedule and conduct weekly/biweekly/monthly New Hire calls during first year of New Hire employment to ensure reinforcement of all key training topics, key processes such as Contracts and Pricing, answering questions and directing New Hires to appropriate resources
- Work in partnership with assigned Field Coach to ensure New Hire is comfortable with training content, pace of delivered training and identify training needs and resolve gaps
- Work with the Training Manager to identify unmet training needs and help create curriculum to facilitate the necessary training
- High level of communication with Training Manager, Field Coaches and Regional Sales Managers to ensure New Hire training and development needs are met
- Develop and maintain repository of required competency measures by National Field Trainer, including but not limited to exams, quizzes, certifications, role plays, projects and assigned video content
- Develop creative ways to engage meeting participants for reinforced learning
- Manage content in the learning management system, Allego, including Team video trainings, brochures, PDF files, playbooks, etc. Assigning these resources out to the field team as well as monitoring team access/completion.
- Required to obtain certification on at least one Miller Heiman methodologies: Strategic Selling, SPIN Selling or Conceptual Selling.

**SKILLS**:

- Bachelor’s degree
- 5+ years’ experience in Medical or Diagnostics Sales
- Ability to travel 50% of the time
- Training or coaching experience preferred
- Experience with or willingness to train on Allego LMS
- Excellent leadership, organization, communication skills
- Delivering effective virtual and in-person training experience preferred
- Demonstrated ability to utilize internal resources, effectively plan and work within their national territory
- Demonstrated excellent communication skills; ability to prepare effective written evaluations and recommendations for improvement
- Ability to use creativity to maintain excitement and engagement around training classes/Teams meetings

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