National Product Trainer

4 weeks ago

Abbott Park, United States Abbott Laboratories Full time

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

**Working at Abbott**

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

- Career development with an international company where you can grow the career you dream of.
- Free medical coverage for employees* via the Health Investment Plan (HIP) PPO.
- An excellent retirement savings plan with high employer contribution.
- Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

**The Opportunity**

This field-based position is responsible for enhancing Abbott’s ability to sell trans-catheter structural heart devices and procedures thru field and customer training to optimize procedural outcomes, efficiencies, and adoption. This position is geographically based and spends significant time in the field with field reps and customers. Strong leadership and teamwork skills are required. The position requires experience and knowledge to integrate with sales management, marketing, R&D, clinical science, clinical operations, and other cross functional groups. This position also requires project and program management skills for the development and execution of field and customer product training programs.

This position is accountable for US TAVI product technical training of field and customers to ensure optimal outcomes with appropriate compliance. In-depth product knowledge, program management, and commercial training skillsets are required. Ongoing cross-functional team partnerships with Commercial leadership, MD KOLs, Marketing, R&D, Clinical Engineering, Clinical Science, Quality, and others are also critical for successful plans and implementation. Field-based customer interactions for training and challenge case diagnosis/solutions will also facilitate optimal clinical outcomes & efficiencies. All locally learned training and best-practices will be transformed into training curriculum.

**What You’ll Work On**
- Teamwork
- Integration with Abbott’s Product Training department team members to develop programs, content, curriculum needed to authorize new sites, physicians and Abbott proctors for optimizing clinical outcomes, efficiencies, and program development.
- Collaboration and alignment with commercial leadership and marketing.
- Member of R&D product design teams as needed.
- Collaboration with Clinical as needed.
- Leadership skills
- Drive alignment with sales leadership on key strategic training needs (new hires/sites, product launches, challenging outcomes, etc).
- Ability to work confidentially for individual product performance assessments and coaching.
- Collaboration with KOL physicians and Abbott cross-functional teams (R&D, Clinical, Marketing, etc) for alignment on critical training initiatives.
- Interpersonal, Presentation, and Implementation Skills
- Commercial training skillsets to implement adult learning principals for Abbott field representative and physician trainees.
- Work one-on-one with new hires, existing Abbott field representatives, or physician heart team members to support outcomes and efficiencies along with best practices.
- Present and train at Abbott field and customer educational programs.
- Product, procedure, and screening training content creation.
- Program Management
- Own training course design, presenter, content, and logistics as needed to support commercially available devices.
- Analytics
- Monitor product performance outcomes for additional training or product design input.
- Content Creation
- Development of training curriculum for commercial devices. Working with KOL thought leaders, R&D, Training, Clinical Engineering to create new training content.

**REQUIRED QUALIFICATIONS**
- Bachelor’s degree.
- 5+ years of related training (medical device experience) or TAVR/TAVI experience.
- Direct experience working with and training physician customers.
- A clinical background and/or strong clinical knowledge and aptitude.
- Program management experience.
- Strong communication skills, specifically an ability to deliver effective training to large and small audiences.
- Ability to work with several levels within the organization and in cross functional teams.
- Participants wh

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