Resident Monitor, Full Time

2 weeks ago

Bronx, United States Lower Eastside Service Center Full time

Description:
**BASIC FUNCTION**: Provides a supportive setting for building residents, staff and visitors and ensures outreach, crisis management and life skills functions are being provided.

**MAJOR DUTIES**:

- Meets, greets, checks identifications and announces visitors to residents and staff.
- Maintains daily log of complaints and incidents in the building.
- Provides assistance to the clients when outside agencies are conducting home visits.
- Calls 911 in emergencies and informs Emergency Operator of emergency.
- Support and assist the individuals in developing skills that will further their independence, increase their community involvement and improve their quality of life.
- Address and access client’s needs in crisis situations. Follow protocols written in the LESC Policy and Procedure handbook.
- Engage tenants with outreach and life skills regarding substance use, HIV/AIDS and overall health.
- Assists tenants with filling out complaint forms, work orders and relays information to appropriate staff for follow up.
- Answers central telephones and relays messages to staff and residents.
- Records and maintains log of incidents.
- Monitors resident activity and ensures their safety.
- Assists program staff as needed.
- Performs other duties as requested or assigned.

**RATE**: $19/hour / $34,580 - $34,580 / year

**LOCATION**: Bronx, NY 10460

**SCHEDULE**: Monday-Friday 8AM-4PM

**We offer excellent benefits including**:

- Generous time off that includes 4 weeks of vacation
- Medical, Dental, and Vision Insurance
- Discounted Commuter benefits
- Life insurance & Long term disability
- Eligible for Federal Student Loan Repayment Program
- Training and other additional voluntary benefits

EEO Minorities/Women/Disabled/Vet

**Requirements**:
**QUALIFICATION - EDUCATIONAL AND PROFESSIONAL EXPERIENCE**:

- Fireguard (F-01) Certification required or must be attained within first 6 months of employment.
- High School Diploma, GED and/or a satisfactory equivalent combination of education and/or training and experience.
- Experience in permanent or transitional housing, or community facility, or related social services areas.
- Good interpersonal skills and ability to conduct oneself in a professional manner.
- Sensitivity to issues involved in working with diverse organization is essential.
- Bilingual skills in English and Spanish are a plus.

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