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Resident Monitor

4 months ago

Bronx, United States Acacia Full time
Details:

Under supervision of the Program Director, the Resident Monitor is responsible for providing after hours coverage, support, and crisis intervention to tenants/guests/staff at Mosholu Gardens. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities as defined by the ADA to perform the essential functions of the job. The salary is $40K/Year.

KEY ESSENTIAL FUNCTIONS:

  • Ensure the safety of the facility and the tenants
  • ensure tenants are in basic adherence with Rules and Regulations, provide mild interventions, keep staff up to date to provide higher level interventions
  • Provide all tenant information and daily report logs requested in a timely and accurate manner
  • Ensure facilities are maintained and repairs are followed up with to create a positive environment of care. This includes ensuring the staff areas and common areas are cleaned and organized and trash is emptied. Work orders to be forwarded to appropriate persons
  • Monitor the facilities, staff and tenants to ensure that all after hours operations are within the Acacia expectations, regulations and contractual obligations
  • Provide on-site crisis intervention
  • Maintains appropriate documentation of all tenants contacts in log
  • Handle special assignments, duties and functions as assigned
  • House Runs - regular presence in the lobby and on the residential floors
  • Maintains notes on approved tenant meetings held in conference room after hours
  • Assist tenants with laundry, shopping, appointments, if needed and directed by supervisor
  • Ensure laundry room is closed/opened at appropriate hours
  • Acts as liaison between participants, superintendents and building managers to ensure all emergency repairs are reported
  • Maintains a Resident Monitor Log, which includes tenant/guest activity and facility observations
  • Reports all non-compliance issues with respect to the tenants, guests, apartments and building to the Supportive Housing Manager or On-Call Staff, including incidents requiring immediate attention

REQUIREMENTS:

  • The shifts are 4-12am and 12-8am
  • High School Diploma/GED required, Associates Degree preferred
  • Bi-lingual (English/Spanish), preferred
  • Two (2+) years previous relevant experience in a Mental or Behavioral Health environment Preferred.
  • Ability to use business acumen to exercise good judgment and decision-making
  • Ability to deal with sensitive issues with diplomacy and discretion
  • Must be able to multi task with strong organizational skills
  • Excellent interpersonal skills and able to communicate both verbally and in written form
  • Commitment to cultural diversity and sensitivity
  • Ability to maintain a professional demeanor under pressure, and operate with a keen sense of urgency and commitment to quality

*Acacia Network is an equal opportunity employer*

Job Requirements