Onboarding Specialist

Job description

Ready to advance your career as Supervisor working with an amazing team?

**Essential Duties and Responsibilities**
- Responsible for working as a supervisor for the Onboarding Team in keeping with the organization’s mission, vision, values, and philosophy
- Works with the Onboarding Team to train all new Team Members
- Ensures each new Team Members receives the appropriate level of support and guidance to create an exemplary onboarding experience.
- Manages high-volume onboarding contingency tracker and develops strategies to create better systems when needed.
- Works in close partnership with other HR team members to ensure a seamless delivery of onboarding services and optimization of successful hires for the organization.
- Schedule, confirm, coordinate, and monitor all New Team Member training
- Analyze trends and metrics in partnership with the HR team to develop and implement recommended solutions for onboarding contingencies and other related onboarding duties.
- Supports the Agency by organizing and maintaining appropriate documentation to ensure confidentiality and inform appropriate HR team members when needed.
- General knowledge of various employment laws and practices as it pertains to recruitment.
- Other duties as assigned.

**Qualifications, Knowledge, and Skills**:

- Bachelor's degree in human resources, hospitality management, business administration, or related field from an accredited college or university or the international equivalent preferred
- Minimum of at least 2 years onboarding or any relevant experience
- Ensures that all New Team Member training documents are updated and maintain a detailed record of all training
- Works diligently and proactively to resolve all onboarding related situations; and, continuously explores ways to increase efficiency and effectiveness
- Exceptional oral, written, and interpersonal communication skills in the English language
- Incredible focus on superior customer service to internal and external clients and an innate desire to go above and beyond to achieve excellence
- Strong problem-solving ability and tenacious follow-up skills
- Ability to accurately and articulately document information; extraordinary attention to detail
- Demonstrated ability to work effectively in teams; share responsibility for results, provide and accept feedback
- Ability to plan and organize self and work in order to achieve objectives and targets; is determined to deliver outcomes and is able to overcome obstacles in order to move forward. Accountable for the delivery of outcomes strives to meet and exceed the expectations of customers.

**Benefits**:

- Health Insurance with Vision and Dental option.
- 401 (k) Retirement Plan Option.
- Employee Assistance Program.
- State-wide Recreational Discount.
- Paid Personal Time Off.