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Patient Services Representative
3 weeks ago
**Job Title: Patient Services Representative**
**Job Location: 718 Teaneck Road Teaneck, NJ 07666**
**Job Duration: 6+ months (High Possibility of Extension)**
**Pay Range: $25.00 to $25.70/hour on W2.**
**Shift: Day 5x8-Hour (08:00 AM - 04:30 PM)**
**Requirements**:
**Requirements**:
**Education**: High School Diploma or equivalent
**Skills**: Knowledge of Medical Terminology, strong interpersonal skills; demonstrates the ability to handle multiple tasks; demonstrates the ability to prioritize and organize work, completing assignments in a timely and accurate manner.
**Experience**: 2 yr. experience in a clerical role in healthcare environment
**Essential Functions of the Job**:
1. Answers telephones properly, courteously, and tactfully with the public, physicians, outside businesses, and other departments. Directs calls to the appropriate party and
transfers when appropriate. Takes complete and accurate messages.
2. Responds to phone messages in a timely manner
3. Facilitates patient appointments and referrals in a timely, efficient, and friendly manner
4. Registers, pre-certifies and schedules patients accurately and in a timely manner
5. Verifies patient’s eligibility of insurance utilizing assigned tools and resources, updates demographic and insurance as needed and copies information into the patient’s account
6. Obtains demographic and insurance information from patient in a pleasant, efficient manner and inputs data accurately into the patient management system
7. Prepares or assists patients to acquire financial estimate of the anticipated price for the services to be rendered prior to the performance of services and communicates the information to the patient
8. Processes and maintains all patient schedules for area of responsibility, runs schedules daily, forwards to appropriate departments and/or individuals in a timely manner.
Communicates schedule changes as needed.
9. Provides general reception duties including greeting and assisting customers in a timely and courteous manner with a willing and helpful attitude
10. Engages patients who have been waiting past their appointment time notifying the patients of any delays
11. Collects all current and past-due patient responsibility balances (i.e., co-payment, deductible, coinsurance, self-pay balances, bad debt balance) prior to services being rendered
12. Performs daily reconciliation, balancing and cash out procedures
13. Provides superior customer service focused on professional and effective communication with patients and co-workers
14. Prepares the next day’s work for all scheduled patients to include the financial estimate of the patient responsibility balance
15. Shares responsibility/accountability for work with team members
16. Completes work within authorized time to ensure compliance with department standards
17. Understands the impact of actions, attitudes, and the patient’s perception as it relates to overall customer satisfaction and be self-aware of how your role affects the customer’s
experience
18. Initiates IT work tickets to resolve equipment or system related issues
**Job Type**: Contract
Pay: $24.60 - $25.70 per hour
Schedule:
- 5x8
- 8 hour shift
- Day shift
- Monday to Friday
**Experience**:
- Patient Services Representative: 1 year (preferred)
- Medical terminology: 1 year (preferred)
- patient appointments and referrals: 1 year (preferred)
- Verifies patient’s eligibility of insurance: 1 year (preferred)
- excellent customer service: 1 year (preferred)
**Language**:
- Bilingual: Spanish/ English (preferred)
Work Location: In person
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