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Front Desk Associate

3 months ago

Roseville, United States Miracle-Ear Full time

We’re looking for a driven individual who is passionate about helping others to become our next **Front Office Associate**

As a Front Office Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for. We are seeking someone who is upbeat, motivated, and enjoys reaching out to a current book of business to let them know about Miracle Ear’s products.

Individuals with experience in **customer service** or **office administration **as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We’re seeking individuals who would have a **positive impact** on our customers and possess the organizational and technical skills to complete administrative tasks.

**Responsibilities**:

- Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience
- Scheduling, screening, and confirming new appointments through inbound and outbound calling
- Provide customer resolution to any concerns or questions
- Communicate all relevant customer information to the Hearing Care Professional
- Collect and record customer payments
- Maintain the customer database by updating office records
- Inform the customer about hearing care accessory options
- Handle walk-ins and after-care for existing customers
- Help run office promotions by participating in any marketing and social media initiatives
- Previous experience as front desk admin in a medical office
- Must be computer literate
- Administrative background, computer savvy
- Experience in a direct customer support role
- Inbound/outbound calling
- Quality phone etiquette
- Scheduling appointments
- Adaptable & detail-oriented

**About us**:
For 75 years Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customer’s quality of life.

At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our people, offering continuous training and development opportunities to empower our employees to become leaders in the industry.

Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of the cost of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound. Our corporate team is headquartered in Minneapolis, Minnesota, and our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating in 26 countries world-wide.

**About the benefits**:

- **$20-$21/hour** + monthly bonus opportunity
- Work-life balance - hours are **M-F, 830am-5:00pm**
- Continuous training & support
- Brand recognition - we’re at the top of our industry
- Health Insurance: Medical, dental, vision
- Paid Time Off, Paid Holidays & 401K Plan
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs._

Pay: $20.00 - $21.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work setting:

- In-person

Ability to Relocate:

- Roseville, CA: Relocate before starting work (required)

Work Location: In person